"The hotel is very pleasing and worth every pero. We enjoyed our stay over all including its access to the beach and the availability of other activities.
The staff are very friendly and accommodating. The facilities are top of the line. Clean and very presentable. The foods are delicious and nicely prepared."
"I want to start by commending the housekeeping and room quality. My room was well-appointed, clean, and comfortable, which I truly appreciated.
Unfortunately, the service standards did not match the quality of the accommodation. Since this was my first time staying with in this hotel, I wanted to share specific instances that affected my experience:
• Dining Protocols: During lunch, staff began breaking down the buffet without informing dining guests. As I was still eating, this felt dismissive. A simple ”last call” announcement would have been appreciated. Similarly, during breakfast, my table was fully cleared while I was away getting dessert, creating confusion. Better training on recognizing when a guest has actually finished dining is needed.
• Menu Expectations: I was disappointed to find the lunch menu significantly more limited than what is currently advertised in vlogs and online marketing. Managing these expectations is crucial for guest satisfaction.
• Front Desk Efficiency: The check-out process was surprisingly slow. For travelers on a tight schedule, an inefficient check-out can create significant stress regarding flight times. I suggest reviewing your staffing or systems during peak departure hours."
"Hennan Garden came as a welcome surprise to me ..it was my first time there and it was awesome..staff were all courteous and they were very friendly,will include Hennan Garden in my choice next time.."
"100000+ for the view! Place is very peaceful staffs are nice and friendly but inconsistent still with some delays with our orders. My concerns are add more meal options for dinner and lunch, upgrade your television, some channels are not available and no YT and Netflix and also fun activities since the place is far from restaurants and entertainments. But overall we enjoy our 3days stay🩷 thank u lind"
"Wow! What an amazing place❤️ From the moment I landed at the hotel, all the staff was friendly, welcoming and helpful. The hotel is clean, the rooms are spacious, comfortable and quiet. The restaurant had amazing food all throughout the day. The buffet dinner with live music was totally worth it after a busy day in the pool or at the beach. I will definitely come back here again. I want to give a special thank you to Nick, Kenneth, Gino, Arjay, Lixander and Alex. These staff members helped make my stay memorable in various ways from day 1 to when I left. Thank you."
"This hotel was wonderful! The location is excellent, food is great, staff very polite. It has a private area at the beach which is a big plus. Rooms are cozy and the bed is very comfortable. There are many restaurants and shops in the area, but they close around 10 or 11 pm so it’s perfect for relaxing and sleeping well. Small suggestions: in the “quiet areas” (the pool side) you could reinforce the rule of actually being quiet. People and kids screaming and randomly blasting music over the speakers is not the best environment for a nice and relaxing massage or a nap. The same goes for the beach beds, obviously there aren’t enough of them (as it’s a government rule, which is fine of course), however, almost every day of our stay one whole area was used for different events, so the staff would take the sun beds away around 4, when it’s the nicest weather and sunshine for chilling at the beach. Additionally, the furniture in the rooms is really heavy and it makes insane noise when moved; it would be a great improvement putting something on the furniture legs to soften the sound. These are just some small suggestions so that the place can be perfect! But I really enjoyed my stay and I would go back to this hotel!"