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"⭐ 1/5 – Extremely Disappointing and Discriminatory Experience I stayed at Howard Johnson Resort Sanya Bay from January 3–13, 2026 with my family and group. We paid over USD 7,600 for a 10-night stay at what is advertised as a 5-star Wyndham-affiliated hotel. Unfortunately, this was one of the worst hotel experiences of my entire travel history. From the very first day, it became obvious that our group was treated differently compared to other guests. European, Russian, American, and Chinese guests were greeted warmly and assisted professionally, while we were repeatedly ignored or dismissed. Staff behavior included: Avoiding assistance while helping other guests Giving incorrect or misleading information Refusing basic concierge help (taxi coordination, directions, etc.) Showing clear indifference toward our group This unequal treatment was so obvious that even my child noticed and asked why we were being treated differently. That was extremely painful and humiliating as a parent. Serious Incident with Concierge – Willie Qiu One major example was with concierge staff member Mr. Willie Qiu. He suggested a bar and told us taxis would cost 50 RMB each. When we asked him to confirm if the bar was open, he admitted he didn’t know and refused to help further. When we spoke to taxi drivers ourselves, they demanded 100 RMB per taxi for a very short trip that normally costs around 20–30 RMB. When we returned to ask him for help, he simply said “I don’t know,” became annoyed, and walked away smiling while we stood confused on the roadside. This kind of behavior from a concierge at a 5-star international hotel is completely unacceptable. Language Barriers and No Complaint Support Most staff could not communicate in English, and there was no supervisor available to handle complaints. We were never offered any formal way to report problems during the stay. After returning, the hotel refused to apologize, denied all responsibility, and claimed they provide “good service,” ignoring everything we experienced. Trip.com tried to offer some goodwill compensation, but the hotel itself showed no accountability at all. Final Opinion I did not expect perfection. I only expected basic respect, fairness, and professional service that matches a Wyndham-branded hotel. Instead, we experienced neglect, humiliation, and clear discriminatory treatment. I strongly advise international travelers to reconsider staying at this property until serious improvements are made in staff training and guest treatment."

"There were definitely some positives and negatives about this hotel. First off, I will say the staff was very friendly. They would greet you with a smile wherever they saw you on property. I ate dinner at the poolside restaurant a few times and I enjoyed my food as well. Some negatives were that the hallway itself smelt moldy and nasty. Could be due to the carpeting, which was in bad condition, or all the old wood decor or a combo of both. My room smelt the same. The shower smelt like urine and some of the wood in the bathroom was rotting. I guess due to continuous exposure to water. I also didn’t like the fact that there was little accessibility for a stroller. Maybe I didn’t see it, but, to get down to the pool and most of the restaurants I only saw a staircase which was inconvenient to take my baby around. I did like the fact that it was right across the road from the beach, but, also somewhat far from the airport. Another positive is that they had a nice play area for the kids. My baby loved playing there. Everyone is different. Maybe you will enjoy this hotel. That is just a bit of my honest review."