My first encounter with Bryon parking my car with his pleasant personality and mannerism was amazing. He was very knowledgeable about Memphis and guided me in every right direction of this amazing city. Afterwards we had the opportunity to speak with Chevalain, Erandy and Chris at the front desk. Their warm welcome to Memphis made my check in and check out process more like being welcomed/departed by family. Ms. Tara did an amazing job cleaning our room daily. Each and everyday our room was spotless. Also Mr. Dee met all our pool needs and made sure water was appropriately cleaned and comfortable for all guests. There were serveral other hotel staff that i didnt get the chance to get their names. But hopefully all the staff get the recognition they deserve at this hotel. This experience with this staff was truly amazing. I look forward to visiting your city again and will certainly stay here. Thank you to such a great family oriented staff.
Stayed here as part of a tour, it's located about a 20-minute walk from Beale Street in a business area of town. Room was nice enough, pool outside looked a bit ordinary, staff were friendly, except service in the bar which was very slow. Biggest downside for me was that we stayed for three nights & my room wasn't cleaned once! Very disappointing
Staff at East Memphis Double Tree by Hilton go above and beyond. From our first contact via phone with Valerie, the drivers of the complimentary shuttle bus and then at check-in with Precious. During our 3 night stay Precious also provided knowledgeable information on all our inquiries and was an absolutely delightful to deal with. All reception staff very pleasant and very approachable. The rooms were spacious and clean and the bed and pillows very comfortable. Attractive pool area was within view from our room. When we had TV issue we had a knock on our door within 5 mins. After trying hard to resolve the issue, we were offered a room swap. They really do aim to make guests feel at home. The location was perfect for us and within a short walk to a large whole foods supermarket where you can also purchase freshly cooked dishes. From this location we drove to Graceland and The Pyramid. Highly recommended.
I really enjoyed this hotel is was very nice and the customer services was so amazing. I recommend everyone to check in this hotel when y’all in the area… The breakfast was so delicious and well put together and the host was so sweet and amazing… Room service was a awesome and I wouldn’t have checked in if the representative wasn’t so nice and warmly and great there guest so great… Hospitality was in that house place…
The young man who checked us in was very nice. The room was strange -- dated, with some of the weirdest furniture I have ever seen in a hotel. It was like we were in Pennsylvania Dutch country instead of Memphis. The fabric headboard had big holes in it with the foam rubber underneath poking out. Towels had strings hanging off and my washcloth had a hole in it. The room smelled odd; this property has some age on it and although some improvements were made at some point, it wasn't enough and it's now too worn. The bed was comfortable enough. The internet did not work and when I complained to the front desk, the person who answered (NOT the nice guy who checked us in) blamed it on our devices. He said he was surfing the web just fine and that no one else had complained. He said I'd have to call another number, which I did, and that turned out to be an internet help desk for IHG hotels. The young man who answered was extremely nice and said that absolutely there was no problem with our devices, but rather with the property's internet. He worked on it for 45 minutes while I was on the phone. That was not how I wanted to spend my evening after traveling all day. He never was able to get the internet to work for us so we ended up using our personal hotspots which we could have done to begin with, but in this day and age there is no reason for the internet not to work seamlessly in a $150 a night hotel room. Breakfast the next morning was adequate. the only bright spot was a young lady named Robin, in housekeeping, who was so sweet and nice to us when we went back to our room following breakfast, to pack up and leave. I was so impressed with her that I gave her a tip and thanked her for her great attitude. We had a reservation to stay at this property the following week on our way back home, but I promptly canceled it and booked a room at the La Quinta down the street. It was wonderful. Avoid this Holiday Inn at all costs; for the most part they are phoning it in.
Over the past 1.5 years I have stayed at this hotel 3 times. While the rooms are consistently clean and the general staff very friendly there are two particular issues I have. When travelling the fitness centers are important to me and yet each time I have stayed here the elliptical machine has not worked. The second time I happened to meet the General Manager (Annette?) who promised me she would follow up and if it did not work the next time she would comp the room. Lo and behold it had the same exact issue as the prior two times and was unusable. She was not in until 10am so I wrote her a note and gave it to the front desk clerk who promised to pass it on to her. I reminded her of our conversation, gave her my email and cell and go no response; not even an apology. Given this lack of follow through and false promises I will not stay here again and would advise anyone who cares about working fitness equipment not to do so either.
Fairly new hotel; very clean; easy parking, although a little pricey; every member of the staff was very friendly and accommodating; buffet breakfast was OK; great location, an easy walk to Beale Street; we felt very safe walking to Beale Street..
I stayed here earlier in the month with friends. Two things dragged down my review for this hotel. First while at the hotel, they were out of a few condiments at breakfast and the attendant was out of that area socializing with other hotel staff, leaving it in need of resupplying. The other was after my stay. As a HH member, I was eligible for a points bonus which was running this fall. For some reason, the hotel gave me the bonus points for my stay, but NO points for the actual money spent at the hotel. I will have to call them or HH to get the points for the rate that I spent while there. Annoying!
AAlisha MThe outside is not all appealing but when you get inside tour room, it's nice. The staff is not all that except for the one black lady, she made us feel welcomed, she joked and spoke every time she saw us, the other staff members, they just looked at us and didn't part their moth. Lol It served its purpose for us when we went. We went for a lakers and grizzlies game. It's like 15 to 20 mins away from FedEx Forum. I would rebook here again.
TTthomasstrongการเข้าพักของฉันที่นี่ที่ Extended Stay เป็นประสบการณ์ที่ Great Experience สําหรับครอบครัวของฉัน & I มาพักที่นี่ตั้งแต่เดือนมกราคม & Ashley, Tony & พนักงานได้ทําให้การเข้าพักที่นี่สะดวกสบายมากสําหรับเรา สะอาดเสมอ พนักงานเป็นกันเองพวกเขา ล้วนทําให้คุณรู้สึกเหมือนอยู่บ้าน&พวกเขา very very attentive to your need Thank you for the Great Service you & your staff have & continue to give me Thank you very much for your Dedicated Service1 Mrs.Thomas-Strong