แทรเวิลลอดจ์ บาย วินด์แฮม สนามบินเมมฟิส/เกรซแลนด์

It’s a little bit dirty, and doesn’t look safe, but the bed is comfortable.

The lady at the front desk was very helpful and empathetic. My stay here has been very good. Housekeeping is always willing to go above and beyond with a positive attitude.

Nice location,the room is ok

We loved the room and they gave the children a Christmas party yesterday. They gave out many gifts

Honestly this could have been a much better experience as the room was fine but when I got my room keys they did not work because of something wrong with the locks. I went back to the front desk at 1 am to tell the lady that my keys for my room did not work. She said unlikely but maybe the lock died. I then mentioned maybe you can give me a new room or replace the key. She said no. I said okay can you help call someone to get into my room. She said yes but as I waited for a response she said go back to your room and someone will come. I said okay but when will someone come as I didn’t hear a response. She then started getting mad at me and giving me a very nasty attitude that someone was coming. Honestly the man showed up and said the lock needed to get reprogrammed in the morning but did let me into the room although if I left at all my keys would not work so basically being help captive in my own room unless I had to call maintanece again x Honestly. 3/10 stay as I will not be staying again for bad customer service as I don’t like being yelled at for a key not working because that was not my fault.

The hotel have some good and bad advantages.They need to hire some more employees that cares about the hotel not just getting a pay check. They didn't have any good but vending machines. Some not all of the staff is helpful and they need to learn how to clean.