"It might not be the best in Pargue
This is defo the most convenient and good spot.
Few mins walk to Prague Astronomical Clock, which you can see the day and night time
And very close to the bridge side as well
Walk out of the street, just turn right already is the Main Street, it won’t be too loud and won’t be too quiet when walking at night"
"We booked three rooms for a group of six and stayed for three nights. Upon check-in, we immediately found that the rooms were significantly smaller than what we had booked. After having contacted front desk and Trip.com, rooms cannot be changed and we were only offered very minimal compensation without clear explanation for the discrepancy in room size. We felt very frustrated not to mention the time wasted seeking for remedies.
The hotel’s central location is perfect for exploring main attractions but several aspects of our stay did not meet expectations. 1. Room Size & Cleanliness: The room was small and the overall cleanliness was below average. For instance, the hairdryer full of fingerprints and grease (no hygiene bag) is put right next to clean bath towels. 2. Privacy Concern: An uninvited housekeeping staff entered our room without knocking to promote a €25 hotel branded teddy bear, which is totally unacceptable and lack of respect for privacy. 3. Breakfast Experience: Breakfast had a wide selection but it was served in the bar area (where is the main entrance of the hotel to reach hotel front desk) and mezzanine floor with fairly limited seats. Food was laid over bartender’s countertop that created a chaotic and stressful environment especially during the breakfast peak hours. 4. Security Concern: As the hotel was modernised from a historic building, there are structural limitations e.g. the staff / housekeeping lift and dedicated lift to the rooftop bar share the same lift lobby for hotel rooms. The bar lift somehow also provides access to hotel room floors. This poses security concerns since non-hotel/bar guests could potentially access hotel rooms without any security checks.
This hotel would suit travelers who prioritize location than any things else. Based on our experiences, it should not be classified as a five star as it claims for."
"Except the location is excellent, the staff are uncooperative, rude and do not respect customers, the breakfast is poor, does not deserve a five-star rating, the furniture is old, and the cleanliness is poor."
"Die Lage war top. Das Zimmer war sehr groß, sah wie beschrieben aus und hatte viel Charme. Nachts kann es wegen der sehr touristiscuen Altstadtlage etwas lauter werden. Kann einen Aufenthalt sehr empfehlen."
"Sitio espectacular. Personal super amable y te ayudan con cualquier cosa que necesites. El hotel es nuevo y las instalaciones están super bien. El desayuno con productos muy sanos y muy rico."
"Exceptional stay at the Fairmont Prague. The welcome was warm, the service outstanding, and the staff consistently attentive to every need. Amenities were excellent and true to the Fairmont standard. Housekeeping was impeccable, and the overall experience left us feeling relaxed and well cared for. A perfect complement to the charm of Prague. If you wish to elevate your Prague vacation experience, the Fairmont is an exceptional choice"