I have stayed here before and usually use it when I am traveling to other cities to spend the night on the way. The location is not that good. It is in walking distance of the train station ”Greifswald-Süd” (this is NOT the central station), as well as a super market and a Maccas. Nothing else. Can´t say if the area is served by public transport but they have a lot of free parking lots. So it´s ok when you have a car. The rooms are basic, the TV is very small and there is no kettle. So you are not able to self prepare a coffee or tee. So far I thought thats a minimum for a Mercure but seems not. Shower pressure very very low! The hotel is advertising with a free mini bar. Yes thats correct and its always stuffed with the same amount: One bottle of water, one beer, one small apple juice and a small bag of peanuts. During my last stay I used the online checkin and received at 1.30pm a message to my phone that the room key is now ready for pickup. We were still in the city but made our way then to the hotel. We arrived at the reception at 2.21pm and were told that checkin starts at 3pm. I said that I received a message that my room key is ready but this was just ignored and I was told checkin at 3. Then I asked if this is also applicable for gold members to get the answer that the rooms are still in cleaning progress. Ah yes, 39min before official checkin time you are still cleaning the 100 rooms, sorry for asking. We were then offered to store our luggage until checkin time which we made use of. And there comes the part of loyalty program member ship. I am gold level with Accor and I usually expect not much. Last time it was a drink voucher for the bar and in the room was a little plastic wrapped gift consisting of a small honey glas and nougat spread glas. Not sure if this was the welcome amenity as there was no card or anything, but I guessed so. This time: nothing! No drink voucher, no welcome amenity, no upgrade (probabliy all rooms are the same). The bar was closed during my visit but people got their drinks from the restaurant to sit outside on the hotel terrace. So I wouldn´t see any reason not to hand them out. Anyhow, as there was nothing mentioned, it was just simply ignored. If I gave my loyalty card number? I booked via the App and it was also mentioned during online checkin. Would I stay here again? For a night on a way, most probably. Not if I would stay a few days.
30 รีวิว