The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug
We stayed two nights at this hotel. We arrived early from our US flight and the staff was able to get us a room immediately, even though it was a few hours before check-in time. We really appreciated this, since we were all tired after the long flight and had two tired kids in our party. Their breakfast is really good and well stocked and clean. We enjoyed it on both mornings. This hotel is some ways from the airport and it is around 40 Euros one way in a cab or Uber. Romer (city center) is around 10-15 minutes from here (around 12 Euros in Uber). We were able to experience Frankfurt's wonderful Christmas market on 2 days conveniently from this hotel. The best part about this hotel was the staff. They were really welcoming, helpful, professional and took pride in their jobs. Every interaction with the front desk was awesome and the lady who manages the breakfast area was working very hard to keep the area clean and the food well stocked. Kudos to the staff of this hotel! We did notice two small issues with this hotel. One issue is that there's no restaurants or groceries nearby. It seems like an industrial area. To mitigate this, the hotel does have Pizza available in the evenings. The second issue was that the rooms were too warm. Since AC is not on during winters, the only option to make the room temperature more acceptable was to open the windows, which made the room noisy because of cars driving fast in the street nearby. The blankets provided were more like comforters and so we couldn't use them at all. The hotel should find a way to fix this issue. In all, we really enjoyed our stay at this hotel and will definitely consider it, if we plan to spend time closer to the city center.
