Steigenberger Aqua Magic All inclusive ตั้งอยู่ในเมืองฮูร์กาดา มีชายหาดส่วนตัว สระว่ายน้ำกลางแจ้ง และสปา ฟรี สามารถใช้งาน Wi-Fi ได้ เหมาะสำหรับครอบครัว มี Magic Tots Kids Club, Teen Club และสนามเด็กเล่น
ห้องพักทุกห้องมีเครื่องปรับอากาศ มินิบาร์ และพื้นที่นั่งเล่น ห้องพักทุกห้องมีผ้าปูที่นอนฝ้ายอียิปต์เนื้อนุ่ม พร้อมวิวสวนอันเขียวชอุ่มหรือสระน้ำจากระเบียงแบบฝรั่งเศสหรือผ่านหน้าต่างบานใหญ่
โรงแรมมีบาร์และร้านอาหารมากมายพร้อมอาหารอร่อยๆ ให้เลือกรับประทานทั้งในร่มและกลางแจ้ง มีอาหารให้เลือกหลากหลายตั้งแต่บุฟเฟต์ตามฤดูกาลที่ Magic Flavors ไปจนถึงบุฟเฟต์ขนาดเล็กสำหรับเด็กๆ ในมุมเด็ก ตั้งแต่อาหารอิตาเลียนแบบบ้านๆ ที่ Magic Palappa ไปจนถึงการรับประทานอาหารกลางแจ้งริมชายหาดที่ Magic Blue
ผู้เข้าพักสามารถออกกำลังกายที่ยิมหรือเพลิดเพลินกับกิจกรรมต่างๆ มากมายภายในสถานที่หรือบริเวณโดยรอบ เช่น การดำน้ำและกีฬาทางน้ำ มีสวนน้ำที่ได้รับการรับรองพร้อม Lazy River สนามกอล์ฟ 9 หลุม และตลาด
ที่พักตั้งอยู่ห่างจากเกาะ Giftun 11 กม. ห่างจาก New Marina 7 กม. และห่างจากสนามบินนานาชาติ Hurghada 3 กม. ที่พักมีที่จอดรถฟรี
โรงแรมอยู่ชั้นสองและมีชายหาดส่วนตัวห่างออกไป 700 เมตร
"I had high expectations for Steigenberger Aqua Magic, but unfortunately my experience did not match the reputation of the hotel. The first disappointment started at check-in. I booked two rooms and sent a request in advance asking for adjacent rooms because we are one family traveling with children. The hotel is very large and consists of several buildings, so it is simply not reasonable for my children to stay in one building while I stay in another. At reception I was told that there were no rooms of the same category available in the same building. To solve the problem, I agreed to pay around €100 to upgrade the second room. However, even after paying for the upgrade, the rooms were still not next to each other. They were only on the same floor despite my repeated request. To make matters worse, I received the key to the first room after approximately 3:00 PM, while the second room was not ready until after 6:00 PM because housekeeping had not finished preparing it. Waiting several extra hours for a room after paying for an upgrade was very frustrating. Then, on the day of departure, shortly after 12:00 PM I received a call asking me to check out immediately. I found this difficult to understand. If the hotel expects guests to respect the official checkout time, then guests should also expect their rooms to be ready at the official check-in time. The standards should be the same for both sides. Another disappointing policy was the specialty restaurants. Although I booked an All-Inclusive package, I was only allowed to use one specialty restaurant because my stay was less than five nights. I do not think this is a fair policy. If a restaurant is fully booked, I completely understand, but if tables are available, all All-Inclusive guests should have the opportunity to dine there regardless of the length of their stay. Restricting access only because of the number of nights makes the All-Inclusive experience feel unnecessarily limited. I also felt there was a noticeable difference in how some guests were treated. I paid in foreign currency just like many international guests, yet I noticed that the building assigned to us was occupied mostly by Egyptian families and its overall condition was not maintained to the same standard, especially the unpleasant smell around the ground-floor bathrooms. Another incident happened at the swimming pool where my children were told that inflatable toys and floats were not allowed, and we immediately respected the rules. However, only a few minutes later we saw children of other nationalities using similar inflatables in the same pool without being stopped. This made me feel that the rules were not being applied equally to everyone. I also remember another situation at reception where a foreign guest requested to change rooms and was offered several alternatives. When I requested the same, the receptionist briefly searched and then told me that no rooms were available. Seeing another guest receive multiple options while I was told there was nothing available left me questioning why the same level of service was not offered to me. I am not saying this based on rumors; I am simply describing my own experience during my stay. I sincerely hope the hotel reviews whether its procedures and policies are being applied equally to all guests. Despite these issues, I would like to thank the restaurant staff, housekeeping staff, and cleaning team. They were always friendly, professional, and helpful, and I truly appreciated the way they treated us. The hotel itself has excellent facilities and great potential, but the inconsistent service at reception and the feeling that some guests receive better treatment than others had a significant impact on our holiday. I hope the management takes these comments seriously because equal treatment, fair policies, and better organization at check-in would greatly improve the guest experience for everyone."