I've stayed with this hotel for a number of times now, I would think about 7 times also before covid. The company I work for has also sent quite a few others to this hotel over the years. After this last visit I can say that it will probably not be the case anymore. To be honest, I felt like I was annoying the staff at the reception, it was always with a quick, condescending way that I was given answers. Like I was getting on their nerves. I paid almost 1.100 Euro to stay 1 week. In that time, the phone was broke, my door would not shut properly without slamming it, the room STANK !!! of sewage (I was told because of the pool filter or something and I was directly next to the pool basically in room 721 - the cleaning lady spoke no english so that's the info I understood), the breakfast was not to great standards; never was there bacon, the boiled eggs cold. The coffee machine broke, so the waitress was so angry that she was slamming chairs and saying angry stuff in spanish loudly about how management never takes care of the machine; she dropped all kinds of glasses and plates in the kitchen; then the cook came out and looked at me and rolled his eyes and shrugged (how do people in service actually work like this???) . It was unrelaxing and not worth the price at all. The only helpful and sincere person I met there was the girl at the reception who always asked how my day was, and also the room cleaning lady (the elder one with glasses). I was not even offered ANYTHING in response to having to sleep in a stinking room with no phone. I thought maybe someone would say to me ”sorry about all the inconvenience, have a wine on us” but not even that!! Only the next day I was asked if I wanted to move (I declined only because I was traveling to Valencia for 3 days on that day and I was told that afterwards it would be fixed so I didn't want to move if it would be fixed. But when I came back, only the phone was fixed - the smell was still there and the door I still had to slam). Also, my credit card was charged for a night on the first day of my stay, even tho my company pre-paid the whole stay in advance and it was confirmed. I had to wait several days before it was booked back to my account. At the checkout I was not asked once how my stay was. I would have otherwise told the guy there directly. But maybe he knew I would say something and chose not to ask anything. He was the most condescending of them all anyway. He never freely said Hello or Good bye. Only interested in himself. Horrible person and not sure how he can work in service! When he reads this he will know who I am, for sure. I did not have a welcoming or pleasant stay there this time and next time I and my company will choose another hotel for this or any other stays. If you feel too secure and think you have enough guests, then think again. Covid isn't gone and one day you will be surprised how quickly guests can leave and go somewhere else. One should never feel too stable bu
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