FFalseclockI was generally satisfied with my stay at the hotel. There was only a small misunderstanding regarding the lunch boxes, but it was resolved. I especially enjoyed the UMU restaurant - everything there was truly delicious and exceeded my expectations. Overall, I am very pleased with my experience.
JJESSICA MARIE RACELISMy husband and pamangkins enjoyed our stay at this hotel. Overall, everything was great—wala akong masabi. The staff were very helpful, except for one receptionist at the Escolta area, if I remember correctly, her name was Julia.
She was very rude and was the only one who did not assist us. When I approached her for help, she even walked away from us. Imagine, it was my husband’s birthday and we received that kind of treatment. I mean, we shouldn’t have to mention that it was his birthday just to be treated properly as guests.
Our overall experience was excellent, but because of her, it was disappointing. She was the only one who negatively affected our stay at The Peninsula.