HHeleni1. Great service as always, hotel accommodated our early check in; we had an accident on the eve of new year and they were very responsive and checked on us regularly; brought us all the items we needed despite full occupancy, it did take some time so you can improve on adjusting manpower during busy times; something to improve on is the pet policy - while you do allow pets, I would not necessarily call the facility pet friendly as our furry friend really is just allowed inside the room and cannot walk around freely. We had to transfer rooms wothin the stay as we booked a different room within the stay and it toom sometime for the room to be ready during the transfer and they allowed us a late checkout because of this.
2. Room feedback - hair dryer units are difficult to use, I hope you revert back to automatic (my mom who is a senior cannot keep pressing the handle for continuous blow drying and we had to ask for a different hair dryer); the hot water was not very hot.
3. My biggest dissappointment was the heated pool. I always choose to go to this hotel because of this amenity, I stayed 4 nights and the pool heater was under maintenance the entire time so no heated pool. Not to mention it was the busiest season of the year and you should have anticipated this and done your maintenance outside of this period. You should also post this in your website so guests are aware.
4. This is always my beef with Discovery Primea and has not been improved on, in fact, it has deteriorated. Breakfats buffet is not good, limited selection; salad greens were wilted; tapa was tough, no orange juice; we had to go to Manila Peninsula the last day lf our stay as we were tired of the breakfast fare on our 4th morning.
5. Gym - sauna facility: It is weird that they don’t keep your sauna on, you need to wait 30 mins so they canturn on the heat. Shower facility in the gym is also complicated, the fact that you need to post instructions on how to use a shower is not good. Shower ameneties (conditioner and shower gel) were empty in the containers, had to go out to ask for assistance and even then there was no immediate items on hand. Had to go to room to finish the shower.
VVictor MintGood good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good Good good good good
JJoshua C0rt3sConvenient located hotel, you got almost what you need nearby: restaurants, cafe, a park, convenient store, churches (St. John Bosco Parish and Sto. Niño de Paz Chapel at Greenbelt Mall are near for Catholics; Union Church is just less than a minute away from the hotel), shopping mall (Greenbelt is very near at this rate). For AIM students/prospectives, campus is super near from here. This is gonna be my go-to hotel for Makati!
RRobS.I have travelled a fair bit and feel that I have a good handle how things are. This hotel has Best Western as part of the name so I expected a certain level. I could see that the hotel was probably a higher end hotel, the lobby showed high end finishes and this was probably a 200+ room hotel when built. It has suffered a fair bit of age related issues and the room finishes are quite tired. I noticed on floor 9, 3 rooms together had obviously been flooded and not repaired. The smell of damaged materials was quite strong (lower parts of the doors were heavily water damaged and there were towels damming the thresholds).
My room on a different floor was fine but I did have multiple legged friends in my room and the sheets were grey from multiple washings and lastly, the area is the seamy side of Makati (Manila) and is not the best.
Okay, that is the list of cons, now for the pros, price was very reasonable, the staff was good in any interactions I had and if you want the seamy side, the location....is excellent. There are lots of bars nearby and multiple actually quite good restaurants including directly across the street, The Filling Station, a throwback to the 1950s us type Diner. Lots of fun and the food is quite good.
I will mention that the gym is quite good and I did use it. The gym Airton has apparently had the refrigerant leaked off so it doesn't work. I was told a lot of the rooms have been sold as condos so I found the hotel to be quiet, good amenities for a good price but it is tired.
Overall I'm going to rate this a high three star hotel because you kind of get something a little bit more for quite a reasonable price so it is a bargain and is not the slum that other cheap hotels often are. Yes, I would definitely stay again.
ผผู้เข้าพักon my 1st day I enjoy the stay however I never see the agent on the day of my arrival and we only talk directly in viber . But then I received a violations because access card is non transferable and shareable so every time you have guest coming you need to pick them up at the lobby . but that`s my struggle been busy with my daughter bday event and I
Violated the house rules of the hotel. But the end of 2 days stay I unable to to rest after getting the paper and talk to all the officer . I`m thankful that one of the PMO office assisted me and send email for waiver .On the bathroom the sink and bowl toilet bowl is very old they have shampoo and body wash but no tooth paste and brush or slippers . AC is old type model and because of that the AC water drip on the floor which cause damage the floor. The agent assigned to my booking is difficult to get in touched and delayed reply. I was not inform there`s bigger pool that require one day reservation because during our stay it`s been raining due to typhoon / habagat hoping that adult can able to swim on deep big pool. There`s indoor pool for kids. No play room for kids . I`ve learned my lesson . I will Still recommend this place .