Had a big problem at check in time. Had 2 separate bookings and both of them caused alot of stress and issues. Had to check in on both occasions and at one point i was charged again but luckily my payment never went through. I was notified half an hour after payment was attempted. Booking with this website caused so much confusion with the hotel rates. Rates on this site are definitely cheaper however it dors cause alot of confusion and un-necessary stress with does not help the situation. Great thanks to Vincent and Beata who were a great help and managed to solve the situation out and they did a handover in the morning and yet we had a problem!!!
It’s an impressive building so I was having some expectations. The room it was a bit dated in the newer part. Not many amenities as you can expect from this kind of hotel. The bar area is really nice looking over a fabulous garden and so the restaurant. On that note the food was areal let down. I have ordered a Thai green curry chicken. I was soo looking forward to this but when arrived it was a total disappointment. The chicken was probably a leftover from another meal, very dry. The sauce was nothing like green curry and the rice it was microwaved. The waitresses were very lovely and apologised and the removed it from my bill. They said that they have an agency chef! So it’s a real shame !!
Lovely hotel, fresh clean rooms. Very quiet location considering it is close to the main road. Breakfast buffet was good quality and wide selection.
Staff were friendly. Games room added extra fun with the stay.
The staff were so friendly and welcoming, we arrived and rooms were spotless, everything we needed. Did have a little musty smell but it's an older building didn't spoil they stay. We ate in the lounge bar food was lovely staff again were great. We requested a quiet room and it was didn't hear a noise peaceful stay. There's a nature walk on the grounds it was nice of an evening to take a little stroll lovely surroundings I'd stay there again
Stayed at the hilton while we visited the Christmas market. We had a lovely weekend. Reception was excellent from the smooth booking in to the hot complimentary cookie. The room was spacious and comfortable and breakfast was excellent. Although the hotel is on the outskirts of the town it is no distance to walk in. Will definitely be visiting again .
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ผผู้เข้าพักIt’s an impressive building so I was having some expectations. The room it was a bit dated in the newer part. Not many amenities as you can expect from this kind of hotel. The bar area is really nice looking over a fabulous garden and so the restaurant. On that note the food was areal let down. I have ordered a Thai green curry chicken. I was soo looking forward to this but when arrived it was a total disappointment. The chicken was probably a leftover from another meal, very dry. The sauce was nothing like green curry and the rice it was microwaved. The waitresses were very lovely and apologised and the removed it from my bill. They said that they have an agency chef! So it’s a real shame !!
ผผู้เข้าพักHad a big problem at check in time. Had 2 separate bookings and both of them caused alot of stress and issues. Had to check in on both occasions and at one point i was charged again but luckily my payment never went through. I was notified half an hour after payment was attempted. Booking with this website caused so much confusion with the hotel rates. Rates on this site are definitely cheaper however it dors cause alot of confusion and un-necessary stress with does not help the situation. Great thanks to Vincent and Beata who were a great help and managed to solve the situation out and they did a handover in the morning and yet we had a problem!!!
ผผู้เข้าพักThe hotel is ideally situated for a short trip to Stratford upon Avon. Just a short walk into the centre.
The rooms are comfortable and the bed was large. Car parking is easy and plentiful. Not too expensive.
On the downside (slightly) there is no lift. But only 2 floors. The staff that we dealt with were friendly and helpful. No issues required resolving. We didn’t use the leisure facilities.
Ccrafter135The staff were so friendly and welcoming, we arrived and rooms were spotless, everything we needed. Did have a little musty smell but it's an older building didn't spoil they stay. We ate in the lounge bar food was lovely staff again were great. We requested a quiet room and it was didn't hear a noise peaceful stay. There's a nature walk on the grounds it was nice of an evening to take a little stroll lovely surroundings I'd stay there again
ผผู้เข้าพักStayed at the hilton while we visited the Christmas market. We had a lovely weekend. Reception was excellent from the smooth booking in to the hot complimentary cookie. The room was spacious and comfortable and breakfast was excellent. Although the hotel is on the outskirts of the town it is no distance to walk in. Will definitely be visiting again .
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