We stayed here overnight on a trip further north. I got it for a great price and couldn’t believe how exceptional this unit was. Everything you could need and so amazingly clean. Holidaying here with children would be fabulous- the facilities were amazing and the grounds beautiful. Cabins are well set out and there’s plenty of space for caravans. Loved it!
When I booked this room, the listing showed that it included a city view and a bathtub—unfortunately, I received neither. On top of that, there were no basic amenities like plates, cutlery, or even an oven or microwave to heat food, which is quite disappointing. The listing should clearly mention what is and isn’t included to avoid any confusion. I'm not sure whether the issue is with Trip.com or Vibe Hotel, but either way, it's very misleading. Please ensure that the information provided is accurate in the future. Thank you.
ผผู้เข้าพักWe initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience.
One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils.
While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over.
His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel.
I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality.
ผผู้เข้าพักThe location is perfect. Lots of eateries and shops around. Great view. Room was clean and staff were amazing. Two of the window latches and the ice cube tray were broken. Otherwise it was great.
By the way, I am still waiting for the pre-authorised deposit back. Read some reviews that can be difficult or take long to get that back, hopefully it will not be this case as I really wanna book this hotel again.
ผผู้เข้าพักVery easy check in. Instructions by reception were spot on.
The one bedroom apartment was huge. Plenty of room with an equally huge balcony.
The place was clean, apart from one of the towels that had some type of hard black stain that stick do towels to it’s self. Not ideal, but this would be an issue with the laundry company that Quest use.
I wouldn’t hesitate to stay here again and would highly recommend.
YYew Siong TanNovotel Melbourne on Collins was a fantastic base for our family trip! The location truly is perfect – having multiple free city tram stops within 100 meters made exploring effortless. We easily walked to major spots like Flinders Street Station and the stunning State Library Victoria. Food options were plentiful nearby, making ”food hunting” a breeze.
A major plus for us was the onsite parking. Renting a car was stress-free knowing we had a guaranteed, convenient spot each night (parking fee applicable, refer to hotel front desk).
The room was impressively spacious, comfortably accommodating our family of two adults and a kid. Having two queen-size beds was ideal – everyone had plenty of room to sleep well.
**Things that could elevate the experience further:**
1. Breakfast Variety: While the breakfast was good, a wider selection of hot and cold options would be appreciated, especially for a longer stay.
2. TV Upgrade: The current TV channel is very limited. Upgrading to Smart TVs with access to streaming platforms like Netflix and YouTube would be a huge improvement for in-room entertainment, especially for families with young kids / toddler.
3. Shaving Kit Quality:The provided shaving kit's ”cream” (which was a soap) and blade weren't great. Offering a slightly higher quality kit with proper shaving cream would be a noticeable touch.
**Overall:** We had a very comfortable and convenient stay thanks to the unbeatable location, easy parking, and spacious family room. Addressing the breakfast variety, TV upgrade, and shaving kit quality would easily push this towards a perfect 5-star experience. Highly recommended, especially for families needing space and city access.