The front desk employees were friendly and the room and facilities were clean. The Trip app said the deposit could be paid with either cash or credit card, but upon arrival, they only accepted credit cards, so be aware of this, especially travelers from mainland China who might not have a Visa/MasterCard. If you only have a Chinese UnionPay card, this hotel will not accept that. The swimming pool was small but clean, and the gym was small but clean, also. You can hear the noise from my he freeway nearby from your room, so if you're a really light sleeper, you would need earplugs. The location is good, near a major highway interchange so it's easy to get around Columbus from here. The rooms don't have amenities that are commonplace in Chinese hotels of the same category, like toothbrushes, toothpaste, shampoo, slippers, nor bathroom scandals. The bathroom only had bar soap, hair conditioner, body lotion, toilet paper, and a hair dryer.
The location was perfect to get to local attractions, including the zoo, shopping, and hiking trails. The room and hotel was very clean, staff was friendly and helpful, and good amenities. We had breakfast elsewhere, as there is no continental breakfast, but that wasn’t a big issue for us. The only negative was that the fan in the bathroom was not functioning - or rather we couldn’t figure out how to turn it on. Otherwise, a good place to stay for a night at a reasonable price.
Overall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
The service is okay. Our room appears clean. However, the gym is really small and does not have much equipment if you compare it with other hotels. The food is just your typical breakfast, but at the lower scale.No yogurt, just 2 kinds of fruits, and not a lot of choices. The worse thing though was that when we checked out, we realized that several car windows were smashed. Our car was spared though. Safety can be an issue here too.
I was traveling to Cleveland for a conference and preferred an apartment style hotel to stay out to cook meals and generally not stay at the convention center hotel. I highly recommend ROOST Cleveland - the location is incredible and there's a lot of cafes and a grocery store in walking distance. I was also able to quickly take the bus to visit some museums on my last day! The space was so big and luxurious and cozy; having the ability to do laundry and run a dishwasher made being it feel like I was right at home.
ผผู้เข้าพักOverall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
ผผู้เข้าพักThe front desk employees were friendly and the room and facilities were clean. The Trip app said the deposit could be paid with either cash or credit card, but upon arrival, they only accepted credit cards, so be aware of this, especially travelers from mainland China who might not have a Visa/MasterCard. If you only have a Chinese UnionPay card, this hotel will not accept that. The swimming pool was small but clean, and the gym was small but clean, also. You can hear the noise from my he freeway nearby from your room, so if you're a really light sleeper, you would need earplugs. The location is good, near a major highway interchange so it's easy to get around Columbus from here. The rooms don't have amenities that are commonplace in Chinese hotels of the same category, like toothbrushes, toothpaste, shampoo, slippers, nor bathroom scandals. The bathroom only had bar soap, hair conditioner, body lotion, toilet paper, and a hair dryer.
ผผู้เข้าพักClean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
ผผู้เข้าพักI was traveling to Cleveland for a conference and preferred an apartment style hotel to stay out to cook meals and generally not stay at the convention center hotel. I highly recommend ROOST Cleveland - the location is incredible and there's a lot of cafes and a grocery store in walking distance. I was also able to quickly take the bus to visit some museums on my last day! The space was so big and luxurious and cozy; having the ability to do laundry and run a dishwasher made being it feel like I was right at home.