Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
I feel like there is zero value here. I paid a ridiculous amount of money and got a dirty coffee machine( the water holding compartment was full of some flakey stuff), a dirty sink, no toiletries, and a banged up and super loud a/c. The staff however were super nice! However, I will never stay here again as I paid $900 for two nights stay, and the rooms are just standard rooms. I could have stayed anywhere for that kind of money. One of the fees was a “destination” fee for $25. Yay! I arrived. Charge me money?
ผผู้เข้าพักเป็นประสบการณ์ที่สนุกทุกที่มีความเรียบร้อยและเป็นกันเอง บรรยากาศดีพนักงานที่โดดเด่นโดยเฉพาะพนักงาน Anya she was amazing lifesaver and friendly. แต่ผมไม่พอใจกับการบริการอาหารเช้าแบบบุฟเฟ่ต์
EemanI recently stayed at the Courtland Grand Hotel during a conference in Atlanta. The hotel is conveniently located in the heart of downtown, with easy access to major venues and public transportation. The lobby is spacious and has a classic charm, and the staff at the front desk were friendly and accommodating during check-in.
However, there were a few areas where the experience fell short. The room was clean but felt dated, and the room lights are not enough to light up the room. Housekeeping was inconsistent—some days everything was well-stocked, while on others, they will clean room while you are inside. The elevators also seemed slow, especially during peak hours.
Destination fee failed to collect upon check-in. I received a letter on the door of the unit and you cannot enter the room without paying on it.
Need to ask for the complimentary bottle water, never been provided upon check-in also the same for the dental kit.
Overall, it’s a decent choice if you’re attending an event nearby and looking for a central location, but there’s room for improvement in amenities and room updates.
ผผู้เข้าพักHotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees