The hotel’s location is excellent—just a short 10‑minute walk from the train station and very close to the scenic highlights of the old town. This made exploring the area both convenient and enjoyable.
In terms of amenities, the water pressure / water saving mode could be improved, as the outflow was rather weak and not very comfortable.
On the positive side, the breakfast was outstanding, offering a wide variety of fresh and delicious options that made mornings a real treat.
Pobyt w tym hotelu był bardzo udany. Pokoje czyste, zadbane i komfortowe, wszystko zgodne z opisem. Obsługa niezwykle miła, pomocna i profesjonalna – od pierwszego kontaktu czuć było dbałość o gości.
Dużym plusem jest lokalizacja – wygodna zarówno do zwiedzania, jak i odpoczynku. Śniadania smaczne i różnorodne, każdy znajdzie coś dla siebie. Atmosfera spokojna, idealna do relaksu po całym dniu.
Zdecydowanie wrócę przy kolejnej okazji i z czystym sumieniem polecam ten hotel innym
The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
I wish I'd read more reviews on other platforms as what I experienced was common and longstanding. It looked good on paper and was affordable. The first room 107 was at the back with a blocked view and air con that didn't work. After 5 hours a/c at 18 but still at 27 in the room I felt like I was suffocating and got moved (3am). Second room 403 great view but curtains cream. Lit up all night. Then light with dawn. And trams outside along with church bells mean you have to be a great sleeper (I had an eye mask and earplugs but to no avail). All rooms have 2 single beds together and 2 single duvets which I personallydont like. It's definitely not 4*. The location was decent but a schlepp to the old town. Good tram connections.
Kraków is truly a beautiful city!
The hotel’s location is excellent !Suituated in the Jewish Quarter, very close to the Old Town, and extremely convenient for getting around.
The breakfast was delicious, and I especially loved the room’s skylight design ! it was absolutely beautiful and made the space feel so special.
Highly recommended!