We chose to stay here for one night because of the good reviews. The location is convenient, the check-in process was smooth, and the staff provided good service. The buffet was okay. We enjoy staying in hotels, but I don’t usually leave reviews, however, this experience stood out. This is the first high-rated hotel I’ve stayed at that charged ₱150 for the use of a plate, spoon, and fork (per set). The room itself was average. It was big and spacious, but it felt like it hadn’t been used in a while. The furniture and fixtures looked worn out and could use some updating. The bathroom, in particular, was unpleasant. It didn’t smell when we first entered the room, but after using it, there was a noticeable odor that lingered. There didn’t seem to be proper ventilation or any odor control to address this issue. We also encountered a lot of mosquitoes inside the bathroom, which made our stay uncomfortable especially since we have a child and dengue is very prevalent this season. Would definitely say that their room rates did not match what could be their rating standards.
Overall experience was great
Clean hotel room and nice location. I love the tub and the hot shower. Nice view as well! Polite staff
Areas for improvement: I requested an early check in on the B hotel side but the room wasn't ready until almost 3pm. But
There is limited parking slot available. We had a slot when we arrived but when we went out and came back there was no parking slot available. I was advised parking is first come first served so we had to park a few mins away from ths hotel.
Our key card wasnt working at 11am and were advised to go back to the frontdesk which is such a hassle as we had just arrived from eating lunch and the room is on tye high floor.
I recently had the pleasure of staying at a property with truly amazing amenities. The location is very accessible to AyalaMalls Manila Bay, making it convenient for shopping and dining activities. The hospitable personnel made the experience even more enjoyable, offering warm and attentive service throughout my stay.
The ambiance of the place is very pleasant, giving a sense of comfort and relaxation. I particularly appreciated the spacious room, which provided plenty of space to unwind and feel at home. Overall, this property offers a delightful combination of comfort, accessibility, and excellent service.
ผผู้เข้าพักWe chose to stay here for one night because of the good reviews. The location is convenient, the check-in process was smooth, and the staff provided good service. The buffet was okay. We enjoy staying in hotels, but I don’t usually leave reviews, however, this experience stood out. This is the first high-rated hotel I’ve stayed at that charged ₱150 for the use of a plate, spoon, and fork (per set). The room itself was average. It was big and spacious, but it felt like it hadn’t been used in a while. The furniture and fixtures looked worn out and could use some updating. The bathroom, in particular, was unpleasant. It didn’t smell when we first entered the room, but after using it, there was a noticeable odor that lingered. There didn’t seem to be proper ventilation or any odor control to address this issue. We also encountered a lot of mosquitoes inside the bathroom, which made our stay uncomfortable especially since we have a child and dengue is very prevalent this season. Would definitely say that their room rates did not match what could be their rating standards.
ผผู้เข้าพักMella Hotel offers a pleasant stay with some notable highlights. At night, the hotel truly shines thanks to its beautiful light decorations that create a warm and inviting atmosphere. However, during the daytime, the exterior looks a bit plain compared to its nighttime charm.
Inside, the experience is much better—the lobby and rooms are clean and well-maintained, giving a sense of comfort and order. The staff deserves special mention for being attentive and helpful throughout the stay. The GRO (receptionist) greets guests with a genuine smile and provides accommodating service, which adds a personal touch to the overall experience.
If you value cleanliness and excellent customer service, Mella Hotel is a solid choice.
ผผู้เข้าพักWhen i book the hotel what i have in mind is a place for us to enjoy after not seeing my husband for two years we opted to stay in Manila instead of going for vacation.
I look for a hotel that will suit us and judging from the pictures it has all the ammenities that we expect from a hotel. Also the reviews were highly rated but when we get to the hotel the construction is not complete.
The room does not have the complete furniture. Not even a trash container for cooking left overs and trash bins should have a cover, because when we get in the room we fly roaming our place. . It feels like renting a condo unit rather than a hotel. In order to contact the front desk you have to scan a qr code and do it online, its so incovenient, having a physical phone is much better than having to contact online. Eating options were very limited as there was no stanby reastaurant and neither nearby restaurants or stores..With our booking , breakfast was not included but it would have been okay if we have enjoyed all the ameneties and services that we expect for the price we pay. Now i feel, having not enjoyed what i saw from the pictures on the website,its very much pricey that i could have have opted to a much better hotel with a little bit price difference like SEDA by the bay which we stayed previously.
Construction was onging and if you wanted to relax dyring the day it was impossible due to construction noise. Only 4 floors were operating out of 12.
My advice to the property do not open a hotel when its incomplete..it will disappoint your guests.
We didnt enjoyed what we have paid ,but thanks to the very accomodating staff at the reception, Riann, Zelle,Aya, khaye and sir Tauro, the night shift team , including the guard, truly an asset to the property.
Perhaps when the construction is done we can say its worth the pay.
SSAGERISTI recently had the pleasure of staying at a property with truly amazing amenities. The location is very accessible to AyalaMalls Manila Bay, making it convenient for shopping and dining activities. The hospitable personnel made the experience even more enjoyable, offering warm and attentive service throughout my stay.
The ambiance of the place is very pleasant, giving a sense of comfort and relaxation. I particularly appreciated the spacious room, which provided plenty of space to unwind and feel at home. Overall, this property offers a delightful combination of comfort, accessibility, and excellent service.