The selection of the amenity was great. Hair iron set up in the room were very useful. Express checkout Kiosk was convenient. Location was also great, the airport bus arrives/departs right in front of the hotel.
We ended up in a magnificent corner room with a view of Sakurajima - possibly the best room in the hotel - but only after a struggle. On arrival, we were told that our Standard King room was double-booked and we would have to move after one night to a smaller room. The hotel blamed the mix-up on Trip.com. Since we had booked almost two months prior and had arrived first, this didn't wash. We pressed our claim and the result was good. A lovely, modern room with exceptional facilities - including a private sauna - and magnificent view.
But it speaks poorly of the hotel's customer service that it took some determined push-back to achieve this result. The hotel's initial attitude was that the we should lose out over a mix-up that had nothing to do with us. A first-rate place, if you can trust the booking.
ผผู้เข้าพักIt was great to be able to have a sand bath here rather than needing to go out to another facilities. The onsen wasn't much, but ok.
Nice welcome biscuits.
Car park was easily available.
Nice seaview from the room.
Also good to have extra toilets outside our bedroom.