โรงแรม 4 ดาว ในคาร์ดิฟฟ์ สหราชอาณาจักร

Everything was 10/10!!!! I really enjoyed during my stay. Just look at my view omg. Thank you so much!!!!

Really love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.

Decent hotel, centrally located close to the train station making it a very convenient place to stay. Staff very welcoming and took into account my special request and booked me a quiet room which was appreciated. Breakfast, nothing special, just like any other hotel breakfast in the uk. Good views at the breakfast area, staff on hand to help and often going out of their way to help. Service was 10/10. Rooms themselves felt a little old and could do with a touch up but comfy enough for a short stay! Coffee machine too!

We arrived just before check-in time and were allowed to go into a room, but the room had opaque windows. We booked over 3 months ago, just expected what we asked for, not first come put them in there. We then waited for another room, to then get a double bed and a fold away bed instead of two twin beds. Lots of old furniture nonsense which was now in our way as not enough space due to two beds. Beds were comfy but arrangement was not. The breakfast was very nice, could choose kippers if you wanted.

Best hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle

Good location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom

The hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town. However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work. The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay. The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it. After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case. Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.

Excellent hotel in all aspects. Great location, very clean and comfortable bed. Lovely staff

Staff were amazing!! Can’t thank them enough for guiding us along this trip. Sadly the room was not up to standard, Really disappointed with the bathroom, silverfish in the sink and bath, shower was unusable due to clogged trains, beds were clean. Room included iron and board alongside other little amenities. General hygiene of the hotel was great, downstairs was beautiful, although we didn’t eat/ drink from the bar and restaurant it did look very nice. View was beautiful but would’ve been nicer if the windows were clean and hairless.

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.