From the moment I arrived, the customer service at the Shangri-La Hotel in Hefei was impeccable, with staff anticipating every need. My room was a sanctuary of cleanliness, where every surface gleamed and the linens were freshly pressed. The attention to detail extended to the immaculate pool and wellness area, which provided a truly luxurious escape. This hotel masterfully combines warm hospitality, an unbeatable setting, and flawless upkeep for an unforgettable stay. Western breakfast buffet and their buffet dinner was dangerously delicious 🤗. Once again, excellent customer service... Thank you 🌹
During the Spring Festival holiday, we booked two rooms together. Lyra, the housekeeper, helped to arrange the same floor, and also prepared chocolate nut cookies that children love. It's great. There are also staff members to help guide you when driving, which is very thoughtful!
FFreeman TerenceThis hotel is located stone throw from both the bus terminals, so location 5 stars.
Amenities - rooms, restaurant, foot massage center(cannot locate) and Chinese chess rooms. Not sure, how this hotel is awarded 5 stars?
Rooms setup - guess it is time to renovate. Heard the renovation project is approved! Cheers!
Services - rooms for improvement! As I had a early flight to catch at 9.50am and the earliest bus from the mountain to the tourist center was 6.30am (again different front desk staffs told me different timings) so I tried to request for a paid car service to send me down. They said the hotel doesn't provide such service, asked me to reach out in the streets to see if the resturants or shop owners can provide such services! 1st time encounter in a 5 stars hotel, really a good learning for me in 2024:)
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.