Wincloud is a top tier hotel located on the backside of Huangshan Mountain (closest cable car is Yongu- walking is still required).
The property is beautifully appointed with thoughtful elements. Rooms have heated towel racks, strong hair dryer, foot massaging units- perfect after a long day of walking. The breakfast buffet has a good assortment of Chinese and some western food items.
The staff is welcoming and friendly. We had the pleasure of meeting Jason who helped made our stay extra comfortable. His English language skills made it easier for us to navigate on and off the property throughout our stay.
On WeChat, we had Cheng Lei provide excellent guidance on visiting the mountain sites. Other hotel staff were also very hospitable- like the bar tender who was exceptional in making drinks, the housekeeping staff who were friendly, the doorman who walked over to activate the automatic doors when we entered or exited the hotel. We had a great stay. Thank you to the exceptional staff at Wincloud!
We chose Hilton because of good past experience with this Brand.
It was a right choice, it is close to many tourist attractions, the riverside and many eateries.
Good choice when staying in Wuhu.
ยอดเยี่ยม
7316 รีวิว
9.5/10
ราคาเริ่มต้น
BRL 322
ต่อคืน
ดูห้องว่าง
ดูโรงแรม 5 ดาวทั้งหมดในอานฮุย
รีวิวล่าสุดสำหรับโรงแรมในอานฮุย
ดูทั้งหมด
9.8/10
สมบูรณ์แบบ
ผผู้เข้าพักOur stay at the J. Mountain hotel was beyond our wildest dreams. I rarely leave reviews but our 3 nights here were so stunningly exceptional that we felt driven to express our gratitude and appreciation for the stellar staff, service, and beautiful setting of this hidden gem of a hotel.
The service was without exception some of the best if not the best I have ever experienced at a hotel, and I travel often, having visited over 20 countries in the last few years alone and stayed at many beautiful and well-known five-star hotels and brands. Despite being a very young hotel (having just opened in September) J. Mountain Hotel holds its own and then some. It began months before our stay when we reached out to the hotel on WeChat to ask for guidance on equipment, tickets, and transportation. As we are visiting from America the area isn’t necessarily the easiest to access or plan for. Responses were almost immediate no matter when we reached out and always went above and beyond. For instance, my mother is nearly 70 and although very active was worried about slipping and falling while hiking in icier conditions; they offered to even purchase crampons for us should we wish although they advised us we would not need them for the time of year we were here (they were right).
While here their thoughtfulness included texting us updates on and warning us about inclement weather while we were hiking around Huang Shan (there is cell service), drying and fluffing our wet gear when we returned from a particularly wet hike, and most astounding of all resolving an incredibly stressful issue we had with an upcoming flight that had been canceled (they suggested and secured alternative means of transport to a second city and then arranged for a different flight with the airline directly).
We must specifically give our thanks to Hotel Manager Ryan, who is young but clearly extremely talented and excels in his role. He not only oversaw and proactively sought to help us on every front but was responsible for resolving our flight emergency. He also clearly had directed staff to help us to their utmost ability at all times, including having breakfast and dinner ready for and served to us at the times we requested. Ryan also personally met us and gave us a tour of the hotel and its history and design, as well as accompanied us to the art gallery and an evening tea tasting held in the gorgeous tea house on the grounds. He checked in with us every day and night and made sure everything was to our liking.
Driver Wang Kai was our personal chauffer throughout the stay and was extremely courteous, professional, and attentive; he was always there to pick us up and see us off at multiple locations throughout our trip and not once were we ever allowed to wait. He even brought us hotel slippers and large down jackets to change into out of our soaking wet gear when picking us up at the end of a hike. When we said we did not think we would need some of the gear they offer their guests, we noticed he packed it in the car just in case we changed our minds and needed them later.
I could literally go on and on but wanted to make sure I left room to appreciate how beautiful the hotel itself is and how much attention to detail has gone into its design and planning; at almost every turn we discovered something that added to the ease, enjoyment, and comfort of our stay. J. Mountain Hotel, thank you for one of the best experiences we have had in many, many years.
ผผู้เข้าพักWe arrived in Huangshan in the morning after departing from Shanghai, and the hotel staff kindly helped us with an early check-in. They even provided us with hiking sticks and offered a ride to the entrance of Huangshan.
What I loved the most, however, was the hotel itself. It was not only spotless but also the most memorable accommodation during our 10-day trip in China. The room was very clean and incredibly spacious, so we were extremely satisfied.
If I visit Huangshan again with my parents in the future, I will definitely stay here again. Thank you so much for your warm hospitality.
ผผู้เข้าพักGreat views and amazing staff. If you can get WeChat to work( highly recommended) traveling to Upcloud is pretty easy. Staff will contact you ahead of time to arrange itinerary. We visited during Chinese exam season so had the whole place to ourselves (8 guests) for 2 nights. All the housekeepers were super helpful and nice. Some even helped entertain the kids when the weather was rainy. The room are all unique with different views and set ups, and accommodations are as luxurious as 5 star hotels in Singapore. Great place to relax and enjoy the view even when the weather is bad. It’s not cheap but well worth the money.