Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango.
Amazing stay for San Sebastián. Older Victorian style villa converted for boutique hotel use. Excellent concept and room! Cleaning staff was thorough and all staff was amazing and helpful. Didn’t spend much time on the property but no need as the city itself is amazing.
Good friendly service. The breakfast was good and the counter crew helped to book local taxis. Directions and locations of tourist destinations were well briefed by the crew during check in.
La habitación con vistas al río es impresionante. Es maravilloso poder disfrutar desde cerca del precioso puente de Vizcaya y la bonita ría en la cual se pueden divisar diferentes deportistas haciendo remo y también observar algunos barquitos navegando.
La habitación es pintoresca con detalles modernos y otros más clásicos. Lo que más me gusta como dije es el balcón con vistas a la ría y la comodidad de la cama.
Buena TV , dispone de mini bar y cafetera con dos cápsulas de cortesía y abajo en el hall del hotel existe un ascensor antiguo en el cual dispone de café, chocolate y otras bebidas también gratuitas las 24 horas del día.
Buena atención por parte de l@s emple@dos ya que siempre fueron amables y con buena predisposición además todo estaba limpio.
Cuanto pueda volveré me sentí muy a gusto con todo 😃👍🏽
Excellent 4* hotel in the perfect location, 12 minutes walk from both Railway station and Intermodal Bus station. Big room, nice beds, all amenities like tv, aircon, kettle, frige and safe. Real bath and bidet in the bathroom. Looks little bit tired, but ok. The only problem was a plastic card room key with magnetic *****, which had been unmagnetized in my pocket several times with earphones case. Hotel has several bars/restoraunts, including one in the inner garden. And meeting areas for conferences.
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
ผผู้เข้าพักThere were 2 things which were not in line with my expectations:
The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency
The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping.
Regards Maurice Lansu room 217.
ผผู้เข้าพักThe hotel is located in a quiet, scenic area up in the mountains, offering a peaceful retreat from the city. However, there aren’t many restaurants or supermarkets nearby, so planning ahead is recommended. It takes about 20 minutes to reach the hotel by bus from the city center or the train/bus station.
I loved the interior design of the room — it felt very refreshing and relaxing, with thoughtful touches that added to the overall comfort and ambiance.
Check-in can be a bit frustrating — during my visit, I noticed several groups of Asian tourists waiting, though I’m not sure what caused the delay. That said, the gentlemen at the front desk were all very helpful, and the hotel responded quickly to any requests.
Unfortunately, due to a packed schedule, I didn’t have the chance to try the hotel’s restaurant, which I hope to experience next time.
WWariyukiGreat location - it right above the Bilbao bus terminal.
New and clean hotel and rooms. Comfortable bed and pillows.
Breakfast was Decent with good selection of fruits.
The hotel is highly recommended.
JJimmy _ValenciaWhat a great hotel! Across the board we were blown away by how perfect this hotel made our stay.
The staff - ALWAYS helpful and fun and professional.
The room - Beautiful, large double bed for us was more than adequate and a large room.
Bathroom - Great size and LARGE tub and shower with TONS of water pressure.
Location - Bilbao is one of the most walkable cities, but the hotel is right at the edge of the river so 10 min to Guggenheim and 5 min to the old town.
Breakfast - We had breakfast a couple times and the beans and eggs were my staple. The eggs were off the first visit, but the second visit they were much better. Bacon and pastries were tasty and the cream cheese with herbs was a treat.
We will be back for sure. You won't be disappointed by staying here.
SSimon⭐️⭐️⭐️⭐️ Great Location, Cozy Room—Watch the Bed!
Vicci Consulado de Bilbao has a fantastic location—right in the heart of the city, with easy access to shops, restaurants, and public transport. It’s perfect for exploring Bilbao on foot.
The room itself was stylish and clean, though quite compact. If you’re traveling light, it’s fine, but space is definitely tight. One funny (and slightly painful) moment: I actually fell off the bed! It’s positioned close to the wall and a bit narrow, so maybe not ideal if you toss and turn at night.
Despite that, the staff were friendly and helpful, and the overall vibe of the hotel was modern and welcoming. I’d recommend it for solo travelers or couples who don’t mind a snug space and want to be in the middle of the action.