ผผู้เข้าพักThis was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room.
The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger.
My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic.
I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant.
I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.
ผผู้เข้าพักHongcun Yushan mountain scenery house is convenienly located near the South Gate of Hongcun Scenic area. We booked courtyard B which is located outside and behind the main hotel complex with breakfast included. The room was spacious, tastefully decorated, clean and comfortable, and had a small courtyard, but unfortunately no garden chairs or table to sit outside. In hindsight we woud book another room in the main complex next time. It has a lovely open garden and plenty of outdoor seating. I contacted the hotel before our stay and managed by using a voice translator to connect with the staff on Wechat. A friendly staff member met us at the entrance to the scenic area and entry is free of charge when you stay at the hotel. The hotel staff don't speak any English, but they were very helpful and friendly and we got along fine using Wechat and other translators. I won't recommend eating dinner at the hotel as there are many local Chinese restaurants in the ancient village. The hotel offers a coffee shop in the lobby and has a number of options, like Americano, Latte etc. The coffee is very good, but I felt it was a bit pricey for the cup size. The hotel breakfast is Chinese with no Western options, and it is served in unique way in a tray. I enjoyed the breakfast, but my husband would have liked more western options. On our arrival the room was already pre-heated and the beds in the room were comfortable. It was snowing lightly when we arrived and there were umbrellas available in the room. They also provide vanity items. We visited just before the Chinese New Year tourist rush at the beginning of the holiday and this was a very good location and time to visit despite the cold weather. The ancient village was not too crowded and it was nice to walk around in the evenings and daytime with the hotel is situated conveniently right next to the South lake. Drone flying is allowed which can give drone flyers an aerial view of the village. Depending on your iterinary a one night stay is sufficient to visit Hongcun and the nearby Xidi ancient village then move on to another hotel at the foot or top of the mountain or Tunxi village. We enjoyed our stay and can recommend this hotel to travelers wanting a good hotel experience in Hongcun.