Efficient and friendly service at the front desk. I got a room right by the elevators, which wasn't great, and it sounded like someone was bouncing a soccer ball against the adjoining wall for most of my stay, but the room itself was clean. Google cast wasn't working properly. Hotel is centrally located but the area immediately around it is pretty dead, so it would've been nice if the tuck shop was open a little bit later (was closed when I returned for the night at 8PM).
Centrally located but a bit expensive. Everything is to be paid by yourself. Paid parking, paid breakfast. The parking lot is 10 stories down. If all are full then you must drive to number 10 floor down the ground. Overall it’s not with the money. Over $350CAD for one night. Not worth at all.
The location of the hotel is very good, and I'm very satisfied with the facilities. I'm a bit disappointed that the Canadian hotel received the parking fee.
LLittleMoonMoonI love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.
ผผู้เข้าพักJadore cet endroit! C'est un depaysement total. J'habite tout près et j'y vais pour le plaisir. Toutefois, la grande deception est le restaurant la Traite ...prix, quantité, vin 20$ du verre, ..je n'y retournerais plus jamais. Pour le reste, que du bonheur!
ผผู้เข้าพักPropre, belle chambre, très bon déjeuner à la carte compris dans beau restaurant rhai. J'ai moins apprécié la nourriture au souper mais très bon service.
ผผู้เข้าพักTrip.com made the booking process very easy
The hotel is modern and clean
The staff are bilingual (English and French) and very friendly
The pool and gym are nice amenities
The welcome cookies were delicious!
The room was great and the bed very comfortable
We loved our 2 night stay and will stay here again!