We really struggled with the service here. I told them I was getting married and I have family staying with them as well as family scattered at other nearby hotels. Royal Azur is the only hotel that would not cooperate with us to allow guests into the hotel. We were stopped multiple times at the front gate and the staff in the front desk would not accommodate our needs. Weddings are stressful as it is, however, the hotel did not alleviate any of that and added more levels of stress. I will not be coming back here.
Un séjour exceptionnel !
L’accueil était chaleureux dès notre arrivée, avec un personnel souriant et aux petits soins tout au long du séjour. Le service était impeccable, la nourriture délicieuse et variée.
L’hôtel est magnifique, avec une vue à couper le souffle et un emplacement idéal.
Une expérience inoubliable, je recommande vivement !
Merci beaucoup à toute l’équipe.
Good location. Hotel clean and staff at the reception excellent and easygoing, always with a smile and kindness. Massage also incredible. Food could be a bit better, everything else was perfect!
ผผู้เข้าพักWe really struggled with the service here. I told them I was getting married and I have family staying with them as well as family scattered at other nearby hotels. Royal Azur is the only hotel that would not cooperate with us to allow guests into the hotel. We were stopped multiple times at the front gate and the staff in the front desk would not accommodate our needs. Weddings are stressful as it is, however, the hotel did not alleviate any of that and added more levels of stress. I will not be coming back here.
GGrooTripI didn’t have a good experience at this Hotel. Stayed 12 days on a business trip and many of these days I arrived after work with no towels, no shampoo, or no laundry bag. Weak breakfast, and the Hotel needs a total renovation.
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
ZZAYATIJ’ai été surpris par l’accueil et le professionnalisme de l’équipe de cet hôtel, un personnel très respectable professionnel, très accueillant bienveillant. Nous avons été super bien accueillis. C’est un endroit très calme pour se poser tranquillement la propreté de cette hôtel mérite ces cinq étoiles sur chaque classement en en garde un super bon souvenir et hâte de revenir prochainement. J’ai remercie encore particulièrement le service de sécurité, le service à l’accueil réception et surtout le personnel de restauration vraiment y a rien à dire. Allez allez-y, les yeux fermés pour ceux qui veulentséjourner dans cet hôtel vous serez super bien acquis. Merci encore et j’espère à très bientôt.
ผผู้เข้าพักGood location. Hotel clean and staff at the reception excellent and easygoing, always with a smile and kindness. Massage also incredible. Food could be a bit better, everything else was perfect!
SSadokUn séjour exceptionnel !
L’accueil était chaleureux dès notre arrivée, avec un personnel souriant et aux petits soins tout au long du séjour. Le service était impeccable, la nourriture délicieuse et variée.
L’hôtel est magnifique, avec une vue à couper le souffle et un emplacement idéal.
Une expérience inoubliable, je recommande vivement !
Merci beaucoup à toute l’équipe.