It’s a very beautiful well decorated boutique hotel, with English speak friendly staff!
We did room only so cannot comment on the food but the hospitality was second to none!!!
We had no issues at all!
The spa small but very clean and ideal for a quick dip in the jacuzzi followed by a sweat session in the sauna.
Our whole party loved the hotel and the location. It’s a small cab ride from the hotel in to the shopping center and the castle is a couple minutes walk.
We all said we would come again and stay here!
An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
Great hotel in unbeatable location in krakow.
Room was spacious and modern, including huge bathroom.
Beds were a little small (we had 2 doubles for 3 people).
Staff were fantastic through from reception, to breakfast to the spa and the housekeeping staff
Would return.
The hotel is located right outside the old city with beautiful views of the river and Wawel castle, and accessible by public transportation, which made it a good choice for us. Service was top notch and the facilities met our needs perfectly. We particularly enjoyed the free pool and spa facilities, the fine dining at the restaurant which was open until midnight, the very comfortable large bed, and bottled water every day of our stay. Customer service even took care of a special treat in the room upon arrival for my husband's 70th birthday.
The staff was helpful, especially the last day when our flight was cancelled and we had to book a new one. We used the business center to print out boarding passes and a boxed breakfast was prepared and provided upon checkout at 2am.
Lovely staff, clean rooms. Beds were a bit uncomfortable, but that's a personal preference. Spa available, but we didn't have time to use the facility.
Overall position of the hotel is beautiful. Slightly out the way of town but near the river which provides a lovely walk into the town. Near wawel castle.
El hotel está muy céntrico y es muy monumental, pero las habitaciones (al menos la nuestra) son bastante pequeñas, los colchones son algo incómodos y las almohadas son muy finas.