During our trip to Japan we stayed in several hotels. Only this one corresponds to the declared class (4 stars) by international, not just Japanese, standards. Excellent location in the very center of the city, qualified and hospitable staff, a large light room with an ”urban” view from the window, all electrical equipment and plumbing in the room are in excellent condition, cleanliness reigns everywhere. It is obvious that all the employees of this hotel work - and work well - and do not just give all the guests ”service bows”.
The hotel offers aesthetically impressive rooms that match the pictures, with the breathtaking view surpassing all expectations in person. The staff also provided excellent service in accommodating food intolerances. Unfortunately, the culinary experience was disappointing; the food was too mild and underwhelming for the price paid. Furthermore, the Onsen facility was inadequate: it lacked variety with only 2 warm pools and a steam sauna, offered no varying water temperatures (and the cold plunge pool was not cold enough). Additionally, the desired peaceful atmosphere was disrupted by having more of a socializing gathering in the onsen, which lowered the overall impression and value of the wellness area. In summary: excellent rooms but we would have expected more value for money regarding the food and spa.
Magnifique hôtel, onsen très sympathique.
Mention spéciale pour la gentillesse de la personne qui nous a accueilli et expliqué les activités à faire sur l'île. La chambre était parfaite.
ผผู้เข้าพักDuring our trip to Japan we stayed in several hotels. Only this one corresponds to the declared class (4 stars) by international, not just Japanese, standards. Excellent location in the very center of the city, qualified and hospitable staff, a large light room with an ”urban” view from the window, all electrical equipment and plumbing in the room are in excellent condition, cleanliness reigns everywhere. It is obvious that all the employees of this hotel work - and work well - and do not just give all the guests ”service bows”.
ผผู้เข้าพักThe hotel offers aesthetically impressive rooms that match the pictures, with the breathtaking view surpassing all expectations in person. The staff also provided excellent service in accommodating food intolerances. Unfortunately, the culinary experience was disappointing; the food was too mild and underwhelming for the price paid. Furthermore, the Onsen facility was inadequate: it lacked variety with only 2 warm pools and a steam sauna, offered no varying water temperatures (and the cold plunge pool was not cold enough). Additionally, the desired peaceful atmosphere was disrupted by having more of a socializing gathering in the onsen, which lowered the overall impression and value of the wellness area. In summary: excellent rooms but we would have expected more value for money regarding the food and spa.
ผผู้เข้าพักMagnifique hôtel, onsen très sympathique.
Mention spéciale pour la gentillesse de la personne qui nous a accueilli et expliqué les activités à faire sur l'île. La chambre était parfaite.