Got back from Planet Hollywood last week.
Location - this is a quite beach with beautiful small grain sand and clean. Many locals in the sea and clean. There are a couple of shacks each side on the hotel beach with beds and drinks and tables. Sunset is beautiful from here.
Hotel: On arrival we were greeted, luggage taken to our rooms. We had the luxury pool view room- good amount of space in the bedroom, lovely balcony over looking the pool, bathroom clean. Towels changed daily and cleaned well. If you want anything staff are more than happy to help.
Staff are extremely helpful - we had a couple of issues with the room, but turned out to be user errors. We had a maintenance chap in our room within minutes.
The food was absolutely divine - eastern and western palates catered for. Chef Veronus came to talk to us every day at breakfast, and also made us some dishes not on the menu - really delightful and exceedingly good!
The pool was very quite, but suited us.
April is wedding season and there were some weddings on during the day and evening, but this is in a separate part of the complex. We actually enjoyed watching elements from the side lines. The wedding decor was incredible.
We could not fault this hotel, we were taken care of so well!
Начну с лучшего: персонаж шикарный, начиная со входа и все с кем нам довелось взаимодействовать, вежливые, улыбчивые, искреннее настроены помочь и максимально удовлетворить все ваши адекватные потребности - это просто пушка, мегареспект. Приезжали всего на ночь с семьёй, это была вынужденная остановка, но к отелю это отношения не имеет, утром на завтраке нам приготовили лучший за все время омлет с молоком, потом мы спросили кашу, которой не было и какао, парнишка даже не знал что это такое, загуглил и нам все сделали! Территория красивая, дорога на пляж приятная, номера прекрасные! Песок на пляже мелкий, скрипучий как снег - просто рай!!
Ну и минусы которые требуют категорического внимания:
1. Пол в номере был ОЧЕНЬ грязным, мы приехали поздно вечером, уложили детей, приняли душ, ходили там по номеру, а утром посмотрели на свои ноги и офигели. Жена ради прикола взяла салфетку и провела по полу - лучше бы этого не видеть🤣
2. В бассейне очень чистая вода, сам бассейн с разной глубиной, очень комфортно - НО, в детской, более мелкой, зоне бассейна просто невозможно находиться, очень сильно тянет мочой из туалетов, прям воняет именно на уровне воды и метр выше. Если отплыть в противоположный конец, там все хорошо, проветривает.
3. Мы с проблемой не столкнулись, но мне кажется маловато лежаков на бассейне и пляже(8 шт), возможно пляжные лежаки больше актуальны для европейцев, тогда должно хватить.
There were issues at check-in with payment from Trip.com and our rooms were in separate areas despite us requesting rooms in the same building. Upon asking multiple times we finally got a room nearby but the toilets were not working and we had to call for assistance multiple times which was always delayed.
The hotel itself is nice and clean, the room we had was 511 which if you want to walk to the beach going out the back way is a nice short cut, security guys are on point and really nice, only thing I would say the reception staff could do with some ramp up, what I mean by that is when we had checked in we was told that our passports will take 5 minutes to scan which to us was a bit alarming, scanning a document in today's day and age takes seconds, once that was done we was told ok you’ve checked in room 511 and that was it. So we asked the question ok it is our first time here are you able to point us in the right direction towards the room, to the response we got was 'oh you don't know where the room is' to which it replied 'happening to be our first time here no we do not know where the room is'
Just this little issue did put us off on day one but what can you do, apart from that we didnt have any other issues.
ผผู้เข้าพักPerfect location. Close to Panjim city, restaurants and ******s.
Hotel is very nice. Great breakfast buffet and nice pool and gym.
Staff are very professional but need to mention the great service provided by front office staff who works the night shift. Deevanshu might be his name. Appreciate the high level of service and assistance he provided.
ผผู้เข้าพักGot back from Planet Hollywood last week.
Location - this is a quite beach with beautiful small grain sand and clean. Many locals in the sea and clean. There are a couple of shacks each side on the hotel beach with beds and drinks and tables. Sunset is beautiful from here.
Hotel: On arrival we were greeted, luggage taken to our rooms. We had the luxury pool view room- good amount of space in the bedroom, lovely balcony over looking the pool, bathroom clean. Towels changed daily and cleaned well. If you want anything staff are more than happy to help.
Staff are extremely helpful - we had a couple of issues with the room, but turned out to be user errors. We had a maintenance chap in our room within minutes.
The food was absolutely divine - eastern and western palates catered for. Chef Veronus came to talk to us every day at breakfast, and also made us some dishes not on the menu - really delightful and exceedingly good!
The pool was very quite, but suited us.
April is wedding season and there were some weddings on during the day and evening, but this is in a separate part of the complex. We actually enjoyed watching elements from the side lines. The wedding decor was incredible.
We could not fault this hotel, we were taken care of so well!
ผผู้เข้าพักLe personnel à mis tout en œuvre pour que mon séjour soit le plus agréable possible et je ne l'oublierai pas !
Encore merci à tout le personnel de l'hôtel !
ผผู้เข้าพักНачну с лучшего: персонаж шикарный, начиная со входа и все с кем нам довелось взаимодействовать, вежливые, улыбчивые, искреннее настроены помочь и максимально удовлетворить все ваши адекватные потребности - это просто пушка, мегареспект. Приезжали всего на ночь с семьёй, это была вынужденная остановка, но к отелю это отношения не имеет, утром на завтраке нам приготовили лучший за все время омлет с молоком, потом мы спросили кашу, которой не было и какао, парнишка даже не знал что это такое, загуглил и нам все сделали! Территория красивая, дорога на пляж приятная, номера прекрасные! Песок на пляже мелкий, скрипучий как снег - просто рай!!
Ну и минусы которые требуют категорического внимания:
1. Пол в номере был ОЧЕНЬ грязным, мы приехали поздно вечером, уложили детей, приняли душ, ходили там по номеру, а утром посмотрели на свои ноги и офигели. Жена ради прикола взяла салфетку и провела по полу - лучше бы этого не видеть🤣
2. В бассейне очень чистая вода, сам бассейн с разной глубиной, очень комфортно - НО, в детской, более мелкой, зоне бассейна просто невозможно находиться, очень сильно тянет мочой из туалетов, прям воняет именно на уровне воды и метр выше. Если отплыть в противоположный конец, там все хорошо, проветривает.
3. Мы с проблемой не столкнулись, но мне кажется маловато лежаков на бассейне и пляже(8 шт), возможно пляжные лежаки больше актуальны для европейцев, тогда должно хватить.
ผผู้เข้าพักThe hotel itself is nice and clean, the room we had was 511 which if you want to walk to the beach going out the back way is a nice short cut, security guys are on point and really nice, only thing I would say the reception staff could do with some ramp up, what I mean by that is when we had checked in we was told that our passports will take 5 minutes to scan which to us was a bit alarming, scanning a document in today's day and age takes seconds, once that was done we was told ok you’ve checked in room 511 and that was it. So we asked the question ok it is our first time here are you able to point us in the right direction towards the room, to the response we got was 'oh you don't know where the room is' to which it replied 'happening to be our first time here no we do not know where the room is'
Just this little issue did put us off on day one but what can you do, apart from that we didnt have any other issues.
SshreyThis is a proper 5 star property.
They know how to treat their guests.
They decorated the room, and arranged a surprise, everything was special.
There was a small blunder, but they made up for it, and sorted everything out, a perfect 5 star experience.
Also the attached beach by the hotel… is a different sensory experience to wake up to.
Very polite and professional staff, and courteous service.
Well done, and thank you