โรงแรม 5 ดาว ในจิตตะกอง บังกลาเทศ

Summary of Experience 1.Check-In: The check-in desk was efficient and friendly. 2.Dining Experience: I stayed for 4 nights, enjoying 4 breakfasts, 2 buffet dinners, and 1 dinner at the Italian restaurant on the 20th floor. Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant. 3.Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement. 4.Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied. 5.Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status. Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response. 6. Check-out: I was incorrectly charged for mini-bar expenses, but the front desk ultimately waived the charges.

Amazing welcoming staff behaviour throughout the whole stay. Hotel exterior and amenities are up to the mark. There restaurant is full of delicious dishes to explore from.

จองห้องพักวิวทะเลไว้ค่ะ แต่ตอนแรกได้ห้องที่มีต้นไม้บังวิวเยอะเลย พอแจ้งไปก็ได้เปลี่ยนห้องเป็นห้องที่สามถึงจะดีขึ้นมาหน่อย แถมในออเดอร์ก็น่าจะมีอาหารเช้าด้วย แต่ระบบภายในของโรงแรมกลับขึ้นว่าไม่มี โชคดีที่ปัญหาเหล่านี้ได้รับการแก้ไขหมด พนักงานบริการดีมากค่ะ เพียงแต่สิ่งอำนวยความสะดวกค่อนข้างเก่า และในห้องมีกลิ่นอับเล็กน้อย