Hotel is lovely and the room is spacious and very clean. It’s very close to Helsinki city centre, about 15 minutes and just across the river. Buffet breakfast is delicious and fresh with plenty of options. All the staff are very friendly and helpful and in particular, the lovely lady in the kitchen is always smiling, warm, cheerful and greets everyone good morning on arrival for breakfast. It really makes a difference to the start of the day. If you don’t have a lot of luggage and arrive by train from the airport, this hotel is a short 15 minutes from from Helsinki Central station. Otherwise there is a train stop underground just a little to the left of the hotel and tram stop right in front of the hotel which is currently under renovations.
ผผู้เข้าพักHotel is located a bit far from Helsinki central station, around 10 min walk, but is near to shopping area. Room size is appropriate for 2 people, love the shower area as it has a door to close so there won’t be any water splashing out.
ผผู้เข้าพักThe building is pretty new and clean. However it is relatively small consider Helsinki is not a crowded city. It is conveniently located with a small supermarket around the corner. Otherwise will have to walk back to Helsinki station area where there are a few larger supermarkets available. Heating is not very strong for the time we visited (late Oct). I can't imagine how heating would be enough during winter. We were quite happy with our stay but one small thing that can be improved - a simple instruction on how to separate our rubbish. We are happy to comply with the Finnish way of recycling but at the same time we were a bit confused on which bin is for which item.
ผผู้ใช้ไม่ระบุชื่อOur experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes.
But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly.
The hotel is strategically located right next to the Central railway station.
The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there.
The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled.
I highly recommend this hotel to anyone who's ever in Helsinki.
ผผู้เข้าพักThe hotel is located very close to the central station with many restaurants and cafes in the surroundings. The facilities are very new and clean. However the rooms are not quite like the pictures, the standard double room we booked is so small that we can only open one luggage at a time and we ended upgrading to another room type. It's not a big difference in terms of money but we feel scammed and the perception isn't great.
Another thing when we tried to use the sauna their staff told us we needed to pay for it and book a session in advance (at least two hours in advance I believe), which no one mentioned before not even when we check-in nor printed anywhere in the hotel.
Overall the hardware is og high quality and I'm quite happy with it, however, the software in terms of service and communication has plenty of room to grow.