The hotel has improved a lot over the last few years. Daily housekeeping to tide up things is a nice touch for me. Most hotels have stopped since the pandemic years. Breakfast is decent. Offerings are fresh and adequate for business travelers and family. The bathroom is a little small but the king bed and pillows are very comfortable. Nice AC thermostat keeps the room nice and cool during the heatwave this week. Staff members are very friendly and helpful. Will go back when I am in the area next time. Thank you!
LLB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
Wwolfsvane**⭐️⭐️⭐️⭐️⭐️ | A Truly Exceptional Stay — Beyond Expectations!**
From the moment we arrived at \[Hotel Name], everything was pure perfection. The check-in process was seamless and welcoming — we were greeted with a smile, a refreshing welcome drink, and helpful staff who made us feel at home instantly.
**Room:**
Our room was spotless, modern, and elegantly designed, with a breathtaking view of the city skyline/ocean/mountains (customize as needed). The bed was heavenly — I honestly had the best sleep I’ve had in months. The daily housekeeping was consistent and thorough, and small details like the nightly turndown service and complimentary bottled water made a big difference.
**Amenities:**
The infinity pool was a highlight — clean, relaxing, and never too crowded. The gym was well-equipped, and the spa treatments were heavenly. We also appreciated the fast Wi-Fi and convenient business center.
**Dining:**
Breakfast was a daily treat! The buffet had everything from fresh tropical fruits and artisan pastries to made-to-order omelets and local delicacies. We dined twice at the in-house restaurant, and both meals were five-star quality — beautifully presented and incredibly flavorful.
**Service:**
What really sets \[Hotel Name] apart is the **exceptional service**. Every staff member we encountered — from the concierge to housekeeping — went above and beyond to ensure our stay was comfortable. Special shoutout to \[Staff Name, if applicable] for their kindness and helpful local tips!
**Location:**
Perfectly located near top attractions, restaurants, and shopping areas, yet still quiet enough for a restful sleep. It felt like the best of both worlds.
**Final Thoughts:**
I’ve stayed at many hotels around the world, but \[Hotel Name] genuinely stood out. Whether you’re visiting for business, romance, or a family getaway, this hotel offers outstanding value, comfort, and luxury. I wouldn’t hesitate to stay again — in fact, I can’t wait to return!
MmarinkiEven though I arrived around noon, I was able to get my room right away. The staff were very pleasant and never made me feel uncomfortable with any overly attentive attitude. Their service felt natural and genuinely kind.
The price was higher than other airport hotels, but I chose this one because it is located inside the airport and I had read that the shuttle buses run frequently. In reality, this part did not meet my expectations. The shuttle bus from the airport took quite a long time to arrive, and the shuttle to the terminals was divided by terminal, which caused additional waiting time. Compared to other airport hotels, it felt like everything took more time.
Since you can actually see the terminal from the entrance, I found myself wishing it was possible to simply walk there
KKhalijah BinteNeeded to go to Prudential Center for a concert and decided that it is within walking distance.
Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh…..
Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long!
At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise.
The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby.
At the lobby there were stragglers sleeping in the lobby.
Overall I won’t come back to this hotel.
ผผู้เข้าพักThis is the second time we've stayed at this hotel. It works out well for us because it is close to Newark liberty airport. There are a few places to eat around this hotel but not much. There is a very large mall within walking distance and it has a few restaurants in it as well. I'm talking IHOP, tgi Friday's and the like. As for the hotel, it's somewhat average but OK for at nights sleep prior to flying out, or just before a cruise. In our room, just like before, the USB ports at the bedside don't work, and the water pressure is fairly low. On this particular trip they even ran out of paper plates for the morning breakfast. I thought this was a easy fixable problem by just sending somebody to go buy some. It was somewhat inconvenient for the guests as they only had bowls for your eggs and sausage. Not necessarily a deal breaker, but I felt like somebody should have taken care of this. The coffee is good they have free transportation to the airport running on the quarter hour, 24 hours a day. When we stayed there prior to taking a cruise, they also provided transportation to the cruise port costing$36 per person. They also offer round trip transportation from the cruise port if needed.
Would we stay there again? Probably not. There are several other hotels that are right across the street and I think we'll give them a try next time.