I would have given this review a ”Good” rating however several things brought the rating down.
The reception at the check-in was ”Credit Card and photo ID required for check-in” No good afternoon or welcome. The Smart TV and remote was unable to show local TV stations. The room itself was very good although about as far from the front desk at the back of the hotel. The room was also very quiet except for something that sounded like a compressor running every hour and a half for a good 20 mins. The in room air conditioner/heater was exceptionally quiet.
I come from the north so finding this hotel was extremely easy and once we were at the hotel we were pleasantly surprised by the warm greeting and fast and and efficient check- in process. The room itself was clean and offered all the basic amenities.
ผผู้เข้าพักThe hotel is close to the airport. The food was good for the price. The staff were very nice and friendly. The only reason i gave a 4 for amenities is because there is no pool. It's a pretty good hotel for the price
ผผู้เข้าพักwell me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .
ผผู้เข้าพักI would have given this review a ”Good” rating however several things brought the rating down.
The reception at the check-in was ”Credit Card and photo ID required for check-in” No good afternoon or welcome. The Smart TV and remote was unable to show local TV stations. The room itself was very good although about as far from the front desk at the back of the hotel. The room was also very quiet except for something that sounded like a compressor running every hour and a half for a good 20 mins. The in room air conditioner/heater was exceptionally quiet.
ผผู้เข้าพักOkay stay for the price. Three things that stood out that they need to work on. First, there was no curtesy traveller's shampoo or conditioner provided. Second, no bath towels. They had only the small towels slightly bigger than hand towels. Lastly, their fitness center only contained limited cardio machines and no weights. Either then the three points above the stay was average.
GGibsonRVery. I’ve facility, very clean and quiet. The staff was friendly and helpful as well as prompt services. I’d stay here again and tell my friends and family it is a great hotel.
ผผู้เข้าพักAll was very good, from service to cleanliness. Spacious room. Nice breakfast. Reasonably priced compared to competition. Taxi shuttle from the airport was welcome. Well done!