The hotel was extremely nice, and good value for money as it is really comparable to any other high end hotels.
The common areas and the bedrooms were well heated (it was freezing cold outside), only the corridors between the bedrooms and the common areas were very cold. We stayed one night and had the breakfast, lunch and dinner buffets. It was a good variety overall, and of good quality. The staff was super nice, very attentive, and communicated through wechat for weather updates and hotel happenings (such as movie screenings).
The only thing that it could miss is a spa/massage area, which would be really enjoyable after a cold day of walking in HuangShan.
The location is perfect if you come from the East side (Yungu cableway), with many accessible views for sunset and sunrise.
From the moment I arrived, the customer service at the Shangri-La Hotel in Hefei was impeccable, with staff anticipating every need. My room was a sanctuary of cleanliness, where every surface gleamed and the linens were freshly pressed. The attention to detail extended to the immaculate pool and wellness area, which provided a truly luxurious escape. This hotel masterfully combines warm hospitality, an unbeatable setting, and flawless upkeep for an unforgettable stay. Western breakfast buffet and their buffet dinner was dangerously delicious 🤗. Once again, excellent customer service... Thank you 🌹
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.
ผผู้เข้าพักThe hotel is located in a very nice and quiet neighborhood served by the serene surroundings. Staff was very friendly and helpful, breakfast was very good. The hotel is a gem in the area!