We stayed at The Westin Desaru Coast Resort for the second time over the past two nights and overall, my family and I truly enjoyed our stay. We love the private beach, the pools, and especially the warm and friendly staff.
However, we experienced two issues that we hope can be improved.
On the first night, we were woken up by loud crow noises from around 5am to 7am. The noise seemed to be coming from outside our door, which was facing some trees. We called the staff, and they promptly arranged a room change for us. We appreciate the quick action taken, and thankfully there was no noise disturbance on the second night.
The second issue was during breakfast at the egg station. Due to high demand, there was only one staff member handling all the orders. Many guests placed their orders and left the station, assuming the staff could remember everything. This created confusion and felt unfair to the staff member managing it alone. It may be helpful for the restaurant manager to anticipate peak periods and consider solutions such as:
Assigning two staff members to the egg station
Taking down orders with names and informing guests of the estimated waiting time
Requesting guests to queue and wait at the station until their orders are ready
Overall, we had a pleasant stay and appreciate the excellent service. We hope the above areas can be improved to enhance the experience even further. Will revisit!
Da location was good n convenient ,n da collection key counter office girl are friendly ,but da unit we stay cleaning was terrible ,alot of ants n da rubbish bin also never clear , even da towels ppl using still hanging inside the toilet 😂 ,n da toilet basin also never clean cos da ppl stay inside toilet colour their hair da paper n colour split unit da whole basin still there when we check in 😅😅
The 3-bedroom is an exclusive unit, well equipped with microwave, big fridge, cooking utensils, good WiFi and huge TV. We really enjoyed our stay at this apartment as the check in process was seamless and the host is very friendly and attentive. The location is very ideal and there are numerous restaurants nearby. She has prepared the apartment with great care and we would love to return to this apartment as and when we are in Johor Bahru.
ดีมาก
10 รีวิว
8.0/10
ราคาเริ่มต้น
KRW 56,674
ต่อคืน
ดูห้องว่าง
ดูโรงแรมติดทะเลทั้งหมดในยะโฮร์
รีวิวล่าสุดสำหรับโรงแรมในยะโฮร์
ดูทั้งหมด
8.1/10
ดีมาก
OOlive erThe hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.