Needed to go to Prudential Center for a concert and decided that it is within walking distance.
Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh…..
Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long!
At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise.
The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby.
At the lobby there were stragglers sleeping in the lobby.
Overall I won’t come back to this hotel.
The hotel has improved a lot over the last few years. Daily housekeeping to tide up things is a nice touch for me. Most hotels have stopped since the pandemic years. Breakfast is decent. Offerings are fresh and adequate for business travelers and family. The bathroom is a little small but the king bed and pillows are very comfortable. Nice AC thermostat keeps the room nice and cool during the heatwave this week. Staff members are very friendly and helpful. Will go back when I am in the area next time. Thank you!
The room needed vacuuming when we first got there also one of the bellboy men he was very rude to us very rude to my husband and I he was very dismissive did not acknowledge us, and I did not appreciate that everybody else was very friendly, cordial and kind but the room was the crumbs on the floor when we entered into the room
CCRodOk so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
MmarinkiEven though I arrived around noon, I was able to get my room right away. The staff were very pleasant and never made me feel uncomfortable with any overly attentive attitude. Their service felt natural and genuinely kind.
The price was higher than other airport hotels, but I chose this one because it is located inside the airport and I had read that the shuttle buses run frequently. In reality, this part did not meet my expectations. The shuttle bus from the airport took quite a long time to arrive, and the shuttle to the terminals was divided by terminal, which caused additional waiting time. Compared to other airport hotels, it felt like everything took more time.
Since you can actually see the terminal from the entrance, I found myself wishing it was possible to simply walk there
KKhalijah BinteNeeded to go to Prudential Center for a concert and decided that it is within walking distance.
Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh…..
Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long!
At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise.
The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby.
At the lobby there were stragglers sleeping in the lobby.
Overall I won’t come back to this hotel.
ผผู้เข้าพักThis is the second time we've stayed at this hotel. It works out well for us because it is close to Newark liberty airport. There are a few places to eat around this hotel but not much. There is a very large mall within walking distance and it has a few restaurants in it as well. I'm talking IHOP, tgi Friday's and the like. As for the hotel, it's somewhat average but OK for at nights sleep prior to flying out, or just before a cruise. In our room, just like before, the USB ports at the bedside don't work, and the water pressure is fairly low. On this particular trip they even ran out of paper plates for the morning breakfast. I thought this was a easy fixable problem by just sending somebody to go buy some. It was somewhat inconvenient for the guests as they only had bowls for your eggs and sausage. Not necessarily a deal breaker, but I felt like somebody should have taken care of this. The coffee is good they have free transportation to the airport running on the quarter hour, 24 hours a day. When we stayed there prior to taking a cruise, they also provided transportation to the cruise port costing$36 per person. They also offer round trip transportation from the cruise port if needed.
Would we stay there again? Probably not. There are several other hotels that are right across the street and I think we'll give them a try next time.
ผผู้เข้าพักI didn’t like the room because it was a conjoining and the other guest next to mine was very loud all night. Didn’t get any sleep. And also when I opened the closet it was a roach in there I killed it.
SSouth East RangerThis hotel is the best in Atlantic City. Champion location, spectacular viewing outdoor place, New, the standard room is spacious, clean and up to date design. Staff is friendly and in term of service Everything is good. Only things is lack of room amenities like tooth brush, tooth paste and also slipper since this is a resort next to beach side.