This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
The room has been refurbished since my last stay back in 2014, which was a nice improvement. The location is a big plus, right in the heart of Kuantan and very convenient.
Staff were okay overall, and they took prompt action whenever there was a complaint.
The biggest downside was the water issue. There was no water at all. I’m not sure whether it was due to a Kuantan-wide water disruption or a problem within the hotel itself, but when I called reception, the response was simply, “Haah, air tak de.” Honestly… that was quite shocking. No explanation, no reassurance, just that.
Good location and improved rooms, but the water issue and handling of it really affected the stay.
We chose Japamala Tioman for our wedding anniversary and this boutique resort did not disappoint. Service was impeccable from the time we were picked up at the ferry terminal at Kampung Genting until the time we left.
Kudos to the manger Kenny and his team for their hospitality in making our anniversary memorable. Food was in general above average (dessert was fantastic) and some dishes were a bit salty as we don’t consume too salty food in our diet. We gave feedback and to our surprise the staff took it seriously as our subsequent dishes served weren’t as salty. The rooms are clean and the sea view fantastic, allowing us to take in the magnificent sunset views every evening.
Not much to do, as this resort is more for guest to disconnect. Hiking to Batu Permata and to Kampung Genting was doable. Canoeing and snorkelling by the resort was great.
Overall we enjoyed our stay there. Thanks Japamala!
The Chateau Spa & Wellness in Bukit Tinggi delivers an exceptional experience. The service surpasses expectations with impeccable attention and personalized care from attentive staff. From arrival, a tranquil atmosphere embraces you. Overall, it earns a resounding mark of excellence for outstanding service and a serene ambiance. Thanks to Mark for his excellent service during my second visit.
Reasonable location and price. Hotel has massage, bistro for beer and food. Hotel does not provide toothbrush or slippers etc, do prepare for your own.
ผผู้เข้าพักhad a pleasant stay overall, but the pool could definitely be improved. When we arrived, the staff were still in the middle of cleaning the pool. Even after they were done, the water was still a bit cloudy and didn’t look fully clean. Hopefully the hotel can maintain the pool better because everything else about the stay was good
ผผู้ใช้ไม่ระบุชื่อI stayed 1 night at Grand Darul Makmur Hotel Kuantan during a business trip. The hotel and room size are quite spacious, which was comfortable. The room does look a little old, but overall still fine for a short stay. Breakfast buffet starts at 7am with plenty of food choices, though the taste was just average. By the way, even if you book and pay through Trip.com, you’ll still need to pay a small tax directly to the hotel — in my case, it was RM3. Overall, a decent stay for business purposes.
TTraveller354Beautiful resort that really makes you feel like you are in the middle of nowhere. The grounds are well maintained and really pretty, the huts are a bit plain, but have what you need.
The rooms do get really warm which I feel could be solved by blocking off the high roof. This would make it easier to clean and make the room a bit smaller for the small air con unit to cool down.
We also had a double hut that connected to another one with a thin door which didn’t lock. Great for families travelling together, but as we did not know the people staying in the other hut, we would have liked the option to lock the door.
The walls are also really thin so we sometimes heard a bit more than what we wanted to hear.
Some of the activities are incredible!
Highly recommend the night jungle walk. The guides are really knowledgeable and managed to spot tiny (and sometimes not so tiny) creepy crawlers for us to see.
The day jungle walk was fun and not too hard. “Easy” jungle hiking.
The boat trip to Lata Berkoh was a waste of time. The boat trip itself is fine, but you get out to look at a big tree, then again at a “fish sanctuary” which is really just a few empty buildings and a guy selling fish food in recycled bottles. You then feed the fish in the river. Finally, the swimming spot is just a different part of the dirty river, with conflicting signs which state it is both safe and unsafe to swim.
The night boat tour was ok. The guides really try to find things for you to see, but it really depends on which animals are out and about.
So all in all, good experience, but recommend looking outside the resort for things to do during the day, we mainly just sat around until the next activity we had booked as it was too hot to do anything and many of the trails were too long to do in between min 3-5km.
Also: note you cannot get to the resort by car! You need to leave it in the parking and take a boat (1RM per passenger) to get to the resort. Not bad, just not something we knew and it took us a while to figure it out in the dark.
Food was ok