LLiah ZainWe had a wonderful stay at Sheraton JB. We booked a family room and absolutely loved it — especially the kids. The room was super spacious, very comfortable, and everything felt new and spotlessly clean.
There was more than enough complimentary bottled water provided for our 3 days 2 nights stay, which we really appreciated. The staff were friendly, polite, and helpful, and the check-in process was smooth and hassle-free.
We were also pleasantly surprised by the complimentary birthday cake prepared for my daughter. It was such a thoughtful gesture and made our stay even more special.
The breakfast buffet was excellent, with a wide variety of choices to suit both adults and kids. We really enjoyed it.
The only downside was that our toilet did not have a bidet. Not sure if other room types are equipped with one, but it would definitely be a plus.
Overall, it was a very pleasant and memorable stay. We would love to stay here again and highly recommend this hotel, especially for families.
KKeenakayyThe room was exactly as shown in the pictures—comfortable, clean, and cozy. My child especially enjoyed the stay thanks to the great amenities. The host was very accommodating and responded promptly to all messages. Overall, a 10/10 experience. I’ll definitely try other rooms on my next stay.
OOlive erThe hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.