The cabin we stayed with a king bed is very nice. The staff are very welcoming and speak good English too. The onsen is my favorite. As it was off peak, not crowded. The dinner and breakfast top up was very worth it as well. We ate very well and enjoyed the fireplace outside the restaurant afterward. Rem to check out the merchandise and the Snow Peak Museum nearby. I hope to come back again one day.
ผผู้เข้าพักStandard, unexciting hotel but clean, comfortable and good value. Boring location but right next to station so ideal for a stopover. Very quiet area but some reasonable food choices close by. Good breakfast.
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.