Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
The hotel is located in a quiet little neighborhood next to the major bus station. The staff was incredibly welcoming and friendly, they even gave me an extra sleeping pillow upon request. The room was livable, shower was tiny, and the view looked out into a cute backyard. The breakfast options were phenomenal and often went back for a second portion.
Timeout Heritage Hotel in Zagreb is a solid choice! The location is perfect, right in the heart of the city, making it easy to explore. The amenities are well-maintained and offer great value. A comfortable and convenient stay for any traveler.
EEll-AnneClose to the bus station and great staff. We arrived early for check in and they gave us an available room as we were tired from our journey and the hotel wasn’t fully booked. Good breakfast too. We enjoyed our time in Croatia.
봉봉태건자그레브 여행을 준비하며 친구의 강력한 추천으로 이곳을 예약했습니다. 친구가 꼭 한 번 묵어보라고 극찬해서 기대가 컸는데, 마침 할인 혜택이 있어 비교적 합리적인 가격에 예약할 수 있었지만 역시 5성급 호텔이라 기본 가격은 꽤 높았습니다.
일단 위치는 정말 완벽했습니다. 시내 중심에 있어 주요 관광지까지 걸어서 쉽게 이동할 수 있어 매우 편리했고, 특히 저녁에 산책하며 주변의 아름다운 야경을 즐길 수 있어서 좋았습니다.
호텔 직원들의 친절함과 서비스 태도는 매우 인상적이었어요. 체크인부터 체크아웃까지 프론트 직원들의 세심한 배려와 친절한 응대 덕분에 기분 좋게 지낼 수 있었습니다.
하지만 가장 기대했던 조식은 솔직히 실망스러웠습니다. 친구가 조식이 특별하다고 해서 2인 기준 10만 원(1인당 5만 원)을 추가 지불했는데, 메뉴가 다양하고 신선하긴 했지만 추가 비용에 비해 특별한 가치가 있었는지 의문이었습니다.
호텔 내부는 우아하고 고풍스러웠지만, 개인적으로는 고급스럽다기보다는 그냥 오래된 느낌이 강했습니다. 객실의 창문 여는 방식은 클래식하고 독특했지만, 낡은 창틀 등 시설이 낡은 부분들이 눈에 띄었습니다. 욕실도 현대적인 시설이라기보다는 오래된 분위기였는데, 취향에 따라 매력적일 수도 있겠지만 제게는 아쉬움이 남았습니다.
이 호텔의 가장 큰 장점은 역시 위치로, 여행객들에게는 최상의 조건입니다. 하지만 같은 가격이라면 주변의 4성급 호텔 스위트룸에서 좀 더 쾌적한 경험을 할 수도 있을 것 같습니다. 전통적인 분위기를 중시하는 여행자라면 한번쯤 경험해볼 만하지만, 저는 다음에 자그레브에 다시 온다면 다른 옵션을 고려할 것 같습니다.
AAnton26This grand lady is a little tired but her location and service is always outstanding. Excellent location and close to public transport. Buffet breakfast is full of variety and caters for all needs. The only thing I can suggest is softer toilet paper and why is the bathroom so dark?
LLinaFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
ผผู้เข้าพักEverything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
CCollectingPassportStampsVery nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.