Such considerate and accommodating staff. I booked a quad bunk, but they informed us that the room wasn’t ready yet, so they upgraded us to a family room for free so we could rest, especially helpful since I was with elderly people. The place is clean and spacious. There’s also a social kitchen and a wide rooftop space to chill. The location is great as well since the building has 7/11, few restaurants, and coffee shops. It’s also close to malls and IT Park. The only problem is the Wi-Fi connection, which is very poor.
Hi!
Crown Regency Suites Mactan provides good service and very nice amenities. The staff are respectful and accommodating, making the stay pleasant. The room is beautiful, clean, and comfortable — a great place to relax.
The food was delicious and well-prepared, with flavors that were fresh and satisfying. The presentation was appealing, and the portions were just right. Overall, it was a very enjoyable dining experience.
Thank you!
A Hidden Gem in Panglao!
Roman Empire Panglao is such a beautiful and relaxing place to stay! The vibe is peaceful, the architecture is unique, and the whole property has this calm, almost Mediterranean feel. The rooms are clean, spacious, and well-maintained. Staff are incredibly kind and helpful—always ready with a smile and happy to assist with anything.
The pool area is perfect for lounging, and the gardens are well-kept and give off a very serene atmosphere. It’s a great place to unwind whether you're with a partner, family, or friends. Plus, it's just a short drive away from Alona Beach, so it's both quiet and accessible.
Highly recommend if you're looking for a peaceful stay in Panglao that still has easy access to everything. Will definitely come back!
ผผู้เข้าพักБыли с 26.12.24 по 30.12.24 и затем из-за непогоды на о. баракай продлили до 02.01.25. Милый семейный отель. Настолько новый, что таксист, что вез нас из аэропорта не знал его. Этот отель для спокойного проживания. Вся веселуха на ”Алона бич” в 15-ти минутах езды. Такси, трицикл все стоит примерно одинаково ~ 200-250 песо. В самом отеле есть прокат байков. 500 песо/день. Может можно найти дешевле, но байки новые и нам было так удобно. Кстати все фото, что представлены -настоящие: номера, бассейн, даже байк. Проживание с завтраками (с 7 до 10). Вполне себе вкусные завтраки, правда кофе не очень, но тут уж я придираюсь. Кроме завтраков мы в отеле не питались, благо рядом есть пара достойных ресторанчиков. Бассейн чистый, душ есть. Номера убирают по требованию (надо повесить карточку). Холодильник есть, кондиционер работает, над кроватью есть вентилятор. Кстати очень удобно, мы почти кондиционер не включали. Контингент разный: корейцы, русские, европейцы. Номеров всего 15. Смело можно рекомендовать. Поставил везде четверки, т.к. всегда есть к чему стремиться.
ผผู้เข้าพักalways looking forward to our stay here. staff is very friendly, so many restaurants to dine to, you can explore your options really well. also the breakfast spread is really good. definitely will be coming back again everytime we will be back in cebu. Thank You!
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
TTable_for_3We just returned home from Crimson Resort and Spa Mactan. It was our first time in Cebu. It was a short but great trip.
The highlights:
Accommodations: We chose Crimson because we frequent high-rise hotels when traveling and decided this time we wanted a villa/bungalow type of room. No hallways and no elevators. Crimson checked those boxes. They also accommodated our requests for a king bed and first floor room.
Activities and amenities: Our daughter loved Crimzone and the children’s pool. It was hard to get her to leave. The Saturday foam party was fun and the pool staff were engaging. My wife and I both availed the spa and wow, we can see why they won an award for Best Value in Asia. The price was affordable while the quality of service was top-notch.
Food: The buffet breakfast was good and had a lot of variety. My favorite item was the fruit and veggie smoothies. Who knew bakchoy and mango blend well together? But it was the attentive staff that really made breakfast a great experience. We tried the 24-hour room service and I swear the chicken club sandwich was one of the best I’ve had in my entire life 5/5!
The lowlights:
Here are some reasons why we are not giving Crimson an excellent review.
1. Overpriced/low quality food in Saffron during ala carte dinner. Our first night we arrived in the evening and were hungry. For two people (our daughter is a toddler) we paid over 5000php for an appetizer, 3 entrees, one beer and one bottle of water. Honestly, the price would be ok for this amount of food if the quality was better. I would suggest Aka or Enye for higher quality food although we didn’t try either. Saffron was empty that night and we found out why.
2. Distance to places/sites. Crimson is quite far for shopping or eating at other restaurants. We hired a private car for 3 hours and was only able to visit two sites and one pasalubong store. Luckily it was only moderate traffic on that Saturday. 2500php for a sedan for 3 hours was reasonable.
3. The gift shop is waaaay overpriced. 950php for a small tube of sunblock seemed very high even at a resort. We also wanted some souvenirs, but there wasn’t much variety at all.
4. Our room needed some TLC. The paint in the nice tub was chipping, the caulking in the showers could use a refresh and there was a huge ipis (roach) in the closet. Luckily we spent most of the time outside the room.
5. No floaties or life vests for toddlers to use, even for rental. Despite having almost everything else, this would have been a nice touch.
6. We came to Cebu for mangoes and lechon, but Crimson didn’t offer these items and again, because of distance, it would have been nice to have some at the hotel.
The bottom line:
We enjoyed our stay and would definitely recommend it to others, however we would give them our full review so they are aware of the pros and cons.
Thank you to the wonderful staff that made up for the minor issues we encountered!
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
MMoulanThis is our second time to stay in this hotel and they upgraded us to the executive room which is more spacious. Yey! Kudos to whoever made that possible. Appreciate it very much. I love that the trip booking comes with a breakfast as I really like the breakfast area of this hotel. Location is great in a sense that it is right in front of a mall and also great for people not from Cebu who have medical appointments in the nearby Chong Hua Hospital - Mandaue. Another thing I like about this hotel is the spacious lobby and the Bodega co-working space and cafe which was a savior during my first stay since it opens early. Staff are polite and the hotel is generally clean. Will definitely consider staying here again if I need to be around Mandaue City.