Great large room
Directly opposite the Maastricht station and bus station
Walking distance to spa grocery store and 15mins walk to city centre
Stairs to reception, no lift to reception - not good for disabled people - apparently the other entrance was locked but it has a platform for wheelchair accessibility to the reception/dining room and the lift to other levels. That would have been helpful instead of dragging my suitcase and backpack up about 10 steps to reception. Not good for disabled people with heart condition and brain injury and balance issues. There was no buzzer to call for assistance and couldn't leave suitcase on the street. They need to provide instructions to guests with disabilities to proceed to the other locked door and have a buzzer on that door.
Other than that everything was great
My family and I were very satisfied during our stay. I love the aroma of shampoo and showergel from Rituals. With them I don’t need to bring my personal shampoo and shower gel anymore.
Hotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
Location is great, closed to the soccer stadium. With 2 big supermarkets nearby. The room is not so clean, and the shampoo/ body wash is empty. But they have a bulk bed and 2 single beds. It’s prefect fit to my family.
Onze kamer 318 was niet echt schoon.
De haren van de vorige zaten nog in de badkuip aan de muur, en de spinnendraden aan het plafond.
De welness was goed en schoon.
Het restaurant was de bediening echt super! Het eten was oké
Bathroom bit outdated, suggest renovations. Toilet bowl needs a lid. Air conditioning should be standard.
Nice and quiet area, free parking, didn't get to try the spa.
We hebben een hele leuke weekend gehad . Hotel is vlakbij centrum, het avond eten ,ontbijt was heerlijk . De voorzieningen zooals zwembad, sauna fitness zijn er. Jacuzzi in de kamer dochter van 6jaar noemt het gouden hotel. De volgende keer dat we in Roermond komen zullen we zeker weer hier gaan boeken .