"We've been staying in Quest (Crimson) every time there's an occasion but this is the first time we had some concerns.
First, 1 out of 4 rooms we booked became available around 5pm. It was a hassle because 5 people were stuck in a room waiting for the availability, we wanted to rest but we couldn't because there was only 1 bed.
Second, there are guests who play roughly in the pool and the life guards will just look at them. There are occasional whistles they do but it didn't work. A lot of kids just opt to swim in the adult part because the other guests were uncontrollable.
Third, towels and bathrobes took hours before being delivered. One of our family members even slipped in the bathroom because there are no floor mats available after calling them numerous times."
ผผู้เข้าพักI booked this for the location and the free breakfast. The hotel was very nice and clean. We did have to wait to check in for about 15 minutes because they were very busy. The room was nice. They upgraded our room for free. I was disappointed to find only one towel, no hand towel, and no washcloth. According to my friend who also stayed there, you can call and they will bring another towel. Now for the best part...the breakfast was buffet style, with cooked-to-order omelets, and a large variety of entrees. It was awesome! I definitely will stay there again next time I'm in Manila!
Ggabbie_Had a great stay at Acacia Hotel Manila. The room was very clean, comfortable, and well-maintained, and the staff provided excellent service throughout our stay. Everyone was accommodating and professional.
The location is also convenient and accessible. The amenities were decent, although some of the areas featured online, like the Treetop Lounge, (no any other nice views from higher floors) were unavailable during our visit, which we were looking forward to experiencing. The pool area was relaxing and clean, though a bit more simple and quiet than expected. Views are also limited mostly to the inside/room surroundings rather than city scenery.
Overall, still a pleasant and comfortable stay with outstanding hospitality.
ผผู้เข้าพักHad been a while since my last check in at this hotel and it was not as I remembered anymore. Could tbe the toll it took over the years, it now looks older. Nevertheless the service was still great and the breakfast buffet still also worth checking out. A lot of choices and the food was great.