There's some miscommunication on the booking as per booking page is either a big bed or 2 single bed. Upon booking did write the bed preference but was not fulfilled.
However try to communicate with the staff and trip.com able to be assigned to 2 single bed room.
There's slight leakage of the aircon, contact front desk and get it fixed.
Hotel breakfast is not nice.
Overall the staff is friendly n helpful, and has good location.
Had the most relaxing beach resort staycation ever 🌴✨
Waking up to the sound of waves and the sea breeze was truly therapeutic. The room was clean, cozy, and had such a beautiful ocean view. Everything felt peaceful and well-maintained.
The staff were warm and welcoming, always ready to help with a smile. The pool and beach area were perfect for chilling and taking photos.
Definitely the kind of place that helps you reset and recharge. Would love to come back again!
Overall I would say, for the price I pay, I can't complain much. Massage wise was quite good and it is 24hrs so can't complain.. up to standard, service is up to point as well. It is near two shopping malls, BCS was just right beside, while grand Batam is slightly further.
Picture is an indoor playground at BCS, worth it..
ผผู้ใช้ไม่ระบุชื่อGood location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.
NNichole LawHad the most relaxing beach resort staycation ever 🌴✨
Waking up to the sound of waves and the sea breeze was truly therapeutic. The room was clean, cozy, and had such a beautiful ocean view. Everything felt peaceful and well-maintained.
The staff were warm and welcoming, always ready to help with a smile. The pool and beach area were perfect for chilling and taking photos.
Definitely the kind of place that helps you reset and recharge. Would love to come back again!
YYANGSONGAn Unforgettable Stay at The Sanchaya Bintan – A True Paradise!
Our recent vacation at The Sanchaya, Bintan was nothing short of fantastic and excellent. From the moment we arrived, we were warmly welcomed and immediately felt the touch of luxury and care that defines this exquisite resort.
A special mention must go to the superb team led by Greg Williams, whose attention to detail and commitment to excellence were evident throughout our stay. Under his leadership, everything ran seamlessly, and every guest was treated with exceptional hospitality.
We would like to extend our heartfelt thanks to Yani from Guest Relations, who ensured our every need was anticipated and met with grace and professionalism. Her warm demeanor and thoughtful gestures truly made us feel at home.
A huge appreciation as well to Joanne from the F&B team, whose impeccable service and cheerful personality enhanced every dining experience. She made each meal a pleasure, going above and beyond to ensure everything was perfect.
And of course, our sincere thanks to Chef Budi, whose culinary creations were absolutely divine. Each dish was a masterpiece – a perfect blend of flavors, presentation, and freshness. He made dining at The Sanchaya not just a meal, but a memorable experience.
This trip has created remarkable memories that we will cherish for a long time. The Sanchaya is not just a beautiful destination – it’s the people who make it truly special...
ผผู้เข้าพักI can't rave enough about the customer service at Holiday Inn. At the reception, we were warmly welcomed by Mr Sunang. He was prompt, understood our requirements and interacted with my daughter, thereby remembering her name whenever he sees her or ask me about her.
The room was spacious, we had a good view overlooking a pond and looking at the beach from a distance. It was great view for fireworks we were lucky to catch that night. We had our 3 connecting rooms as per requested. I like that the showering amenities was Dove.
Hubby and I took the complimentary bus to Plaza Lagoi. We just needed 15 min to stock up some snacks for the kids and asked if the transport could wait for us, else we needed to wait an hour for the next bus. The transport coordinator, Edo was most kind. He gave me his number to contact him and when we were done, he came specially to pick us up back to hotel. He really went the special mile for us and we are so grateful.
Subsequently, we also arranged for paid transportation to fetch us back from Nirwana Kelong. The hotel again went all out to help us book the table at the Kelong and arranged timing for transport. By Siska through the WhatsApp. Everything was so hassle free given we could communicate through WhatsApp and they were very prompt in replying.
The hotel is v kids-friendly. Kids eat free (buffet/ ala carte). There were 3 swimming pools, kids club (2 hours complimentary per day), games room.
For adults, there were ping pong tables, table pool, bicycles around free for use. We had a relaxing morning cycling to the beach.
Guess the con was the hotel was designed such that must walk a distance to go from one place to another. Will be good if there is more shortcut to take.
All in all, will highly recommend for families. Would like to commend the staff for the great service. Bintan has been such a lovely place that we go to again and again.
GGemjamMy family stayed for two nights at Indigo Lagoi Bintan, and it was such a pleasant experience! The facilities, pool, and food were all great, and I would especially like to thank the attentive staff. I hope to stay here again in the future. Thank you.