The building is a bit old but the room is pretty big, very comfortable.
The cleanliness is an issue in most of hotels in the island, not the best. The first day the floor got many hairs and dirt on the floor, the second day was well cleaned, maybe they lack of attention of details.
The pool is very nice, but forget about relax, the music is loud and the selection is very commercial.
There are QR codes everywhere, everything is on sale, whatever around you.
The general experience was good.
This is a really nice resort, with a nice lobby and amenities. It's also right by the ocean, and the dining room has a great view overlooking it as well. The breakfast was really top notch and delicious, with a lot of fresh fruits and food varieties. Sadly, the location is a bit inaccessible and not that close to either of the airports on the island.
Hotel nel complesso molto buono: pulito, staff cordiale e situato nel centro città nella zona pedonale. Non abbiamo usufruito del ristorante ma abbiamo provato il rooftop: vista davvero molto bella e i cocktail preparati da Virginia sono deliziosi.
Unica pecca: non c'è il parcheggio privato dell'albergo, ma in 5 minuti a piedi si trova un'area parcheggio gratuita molto grande.
La estadía fue excelente en cuanto a limpieza, servicios, sus instalaciones, en especial el trato con el cliente ya que no solo hacía nosotras, sino también hacia los demás huéspedes y es de mencionar la del restaurante fue muy cordial, ameno y respetuosos con todos lo que allí nos atendieron en especial al Sr Miguel. La ubicación está muy bien ya que nos encantó el Parque Garcia Sanabria que lo tienen al frente un verdadero oasis en el corazón de Santa Cruz de Tenerife como lo reseñan. Al volver será mi siguiente opción de hospedaje y para quienes le interesen es una recomendación.
El hotel está genial, pasé unos días en Tenerife con mi pareja y estuvo genial. El desayuno tiene una grandisima variedad y tiene gusto para todos, está genial! También la limpieza de la habitaciones es diaria y la dejan impoluta sin tocar o mover tus pertenencias de sitio. Las piscinas están genial, estan en la azotea del hotel y está genial. La atención y el servicio ha sido de diez. Además si no alquilas coche tienes al lado la estación de guaguas y eso está genial. La verdad que a nosotros nos ha encantado y cuando volvamos eligeremos el mismo hotel.
Gutes Hotel. Es spricht fast niemand Deutsch. Einrichtung gut. Duscharmatur müsste neu montiert werden. Grosszügige Zimmer.
Hatten das letzte Zimmer , zu unterst und am weitesten von der Rezeption entfernt. Mitarbeiter sehr freundlich
ผผู้เข้าพักSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
CClarestaBest 4 star hotel!!
Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel.
The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room.
We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal.
The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy.
It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel.
If there’s anything to complain about, I would say the steam room wasn’t working during my stay!
BbouchaalaL emplacement est près de l aéroport a 5mn en voiture.
Par contre je reproche le chekin est a 16 h un peut tard.
Il faut réserver le parking a l avance.
ผผู้เข้าพักMagnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
DDouglas JamesWe arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently.
Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch.
Definitely recommend
ผผู้เข้าพักBooked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.
FFabio MarchesaniThe building is a bit old but the room is pretty big, very comfortable.
The cleanliness is an issue in most of hotels in the island, not the best. The first day the floor got many hairs and dirt on the floor, the second day was well cleaned, maybe they lack of attention of details.
The pool is very nice, but forget about relax, the music is loud and the selection is very commercial.
There are QR codes everywhere, everything is on sale, whatever around you.
The general experience was good.