We arrived at 5.00 am and the duty manager and staff were efficient and friendly. Overall the rooms, front office, housekeeping, F&B, concierge and facilities were very good.
The food served at the breakfast buffet had a good variety and quality although replenishment of food and service was lacking at times.
I booked a family room that sleeps 4 and I must say it was very spacious and well appointed. It was very good value for money given that we has access to the Executive Lounge that served drinks and snacks.
Reception staff spoke some English but whenever I needed to communicate, the Duty Managers spoke good English.
Check out was a breeze.
ผผู้เข้าพักI had a wonderful stay at this hotel in Xi’an. The staff were extremely responsive and truly attentive to their guests’ needs, which made the experience even more enjoyable. The hotel’s facilities, such as the swimming pool and the sauna, offered an exceptional level of comfort that I really appreciated.
I would like to sincerely thank the entire team for their excellent service and hospitality.