Empfang war nicht so gut. Mit offenem Mund Kaugummi kauende Junge Empfangsfrau quälte sich ein Hallo heraus und hat dann die Zimmerkarte ohne Erklärung übergeben. Wurden schon freundlicher empfangen.
Frühstück gut.
Zimmer sauber.
Die Treppenhäuser dürfen nicht genutzt werden außer das an der Rezeption. Daher sehr weite Wege.
I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany.
Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses.
During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request.
More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned.
Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner.
Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment.
While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern.
The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand.
I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.
Grundsätzlich ok. Viele Kleinigkeiten die hier und da nicht Top sind. Aber insgesamt für den Preis in Ordnung.
- Abendessen nur Buffet.
- keine Bar am Pool und im Spa. Sodass ins Restaurant im anderen Stickwerk gegangen werden musste, um ein Kaffee zu holen.
- Minibar war nicht angeschlossen
- Zimmer wurde nicht gereinigt, obwohl angegeben
- Beschilderung im Hotel irreführend bis fehlend
This is new hotel, conveniently located very close to the central train station in Potsdam. Take the exit to Friedrich-Engels-Straße, turn right and you already see the new nice looking building about 300 m away on the other side of the street ”Lange Brücke” (long bridge). The reception and breakfast area is on the first floor (Erdgeschoss), well lighted with large windows. Everything looks new, nice and neat. (No worries, no smell at all from construction materials or new furniture, also not in the corridors or in my room). The standard room I booked is small with minimalistic furniture, but I like it simple anyway. The tiles in the bathroom are real cool and nice looking, so is the carpet and color arrangement in the floors.
The staff was friendly, but you need to be a bit patient, as several if them are new and still being trained on the software to check in. 😊
No doubt, next trip to Potsdam I will chose the same hotel.
The hotel is clean and new and serves purpose of a stay before or after a flight as a transit hotel.
Do note that the location is about 4 km away from the airport and therefore you have to take a taxi
Das Waldhotel befindet sich direkt am/im Wald. Schöne moderne Zimmer, Betten i.O., Matratzen sehr fest, von daher gewöhnungsbedürftig. Bad/Dusche ebenerdig und sehr modern.
Abends wird ein Buffet für 25 € angeboten, was auch in Ordnung war. Auswahl war reichlich.
Alles in allem ist das Waldhotel empfehlenswert.
Dieses Hotel ist wundervoll! In einer tollen Landschaft mit vielen Optionen für Außenaktivitäten bitet es eine wundervollle Saunalsndschaft! Das Essen ist hervorragend (tolles Frühstücksbüffet und Abendessen und auch der Italiener ist spitze!