ผผู้เข้าพักI have been a global traveler and quite savvy in selecting good hotels:) Now I have to say that Intercontinental Hotels are my very favorite choice!
The hotel is tastefully decorated and the room is elegant, clean and comfortable w a sweeping view of Ningbo city and rivers. The staff members are extremely helpful, especially Leslie who graciously granted us the privilege to be upgraded to the executive lounge so we could enjoy some snacks while enjoying the spectacular views from the top/25th floor.
The famous breakfast buffet here is also amazing. We had a great time trying a huge variety of Chinese and Western foods, such as specialty foods from Ningbo and lots of green vegetables. Absolutely loving these!Intercontinental Hotels are highly recommended to people who would enjoy a luxurious and comfortable staying in China.
ผผู้เข้าพักFace-to-face staff are excellent with English speaking guests. Over the phone speaking English at night it’s impossible to order in-room dining or even communicate to have dishes collected. Food takes up to 45 minutes to arrive and is cold and in poor condition. Ordered an Angus burger - cold wedges and the bun was hard and cracked (perhaps left under heat lamp for too long); very poor value for money. Even buffet breakfasts are a little rough around the edges. On day 1 there was honey. On day 2 there was no will in the restaurant to supply honey or even check with the kitchen.
Again, all staff (including janitors and handymen) are usually amazing and helpful. The team went out of their way to make my child feel welcome with free toys and activity packs.
SSK HKGService is exceptional...warm and professional. One would feel welcomed!
Buffet breakfast has vast varieties, display is good and clean, food is of good standard.
Hotel room is of good size, very clean and comfy. Huge working table which is rare.
A big compliment to their AC which is extremely quiet and efficient. Very rare to find within 5-star hotels in Asia.
ผผู้ใช้ไม่ระบุชื่อThis resort is an attraction in itself. It’s a beautifully renovated Chinese village right on the lake. The rooms are massive with high ceilings and a charming old house feel, perfectly paired with Le Labo toiletries. The gym and pool are top-notch, and the gardens are perfect for a long walk. Breakfast was in good quality with plenty of variety, and the bed was incredibly comfy. A fantastic stay, would definitely return.
ผผู้เข้าพักI have stayed at this hotel at least 20 times over the past two years.  I have always been happy with the cleanliness of the room and the cleaning staff. They have always been very polite, friendly and very helpful. Sadly, on my last visit, I left an avocado out on the bench inside the room., I left the room for no more than two hours, and on my arrival I found that either a rat or a mouse had half eaten my avocado. I took a couple of pictures of the avocado with obvious bite marks from it and showed the front desk people. There was no apology made or any kind of reimbursement at all for this obvious health risk.  needless to say I will not be staying here again.