Room was big and clean. Location was great, walking distance to bus terminal, good restaurants and river iguazu. Breakfast was basic but sufficient.
Service could have been much better for a 4-star hotel. I am travelling around ARG and stay mostly at 4-star accomodations and i must say the service here can be improved.
Staff, although provide information when asked, had a snappy attitude. There was only one male staff at the reception, who speaks good English, who rendered good service, was polite and understand customer service in hospitality.
Die Lage ist ein wenig weg von Schuss, aber die meistens Restaurants sind 15min zu Fuß erreichbar. Ausblick von Zimmer war sehr gut!
Außerhalb der Hauptsaison gab es leider keine Polster für die Liegen am Pool oder Handtücher.
Das Personal war freundlich, aber nur wenige konnten Englisch sprechen.
Alles in allem aber ein gutes Preis/Leistungsverhältnis.
Our stay at this hotel was far from satisfactory. Upon arrival, the staff claimed we hadn’t paid for our stay, despite presenting both the Trip.com invoice and credit card statement. Thankfully, Trip.com’s customer service responded quickly to resolve the issue, but we were still hassled until the morning.
The rooms lacked basic amenities and were uncomfortably humid with mold. There was no complimentary water provided, which was inconvenient. The food at the hotel was overpriced and did not meet expectations in terms of quality.
Overall, this experience fell short of what we expected.
Very helpful staff. The hotel is not the most modern, but the beds were comfortable, the restaurant food was tasty, and everyone extremely helpful with any questions. Bus stop is right in front so it's easy to get around. Was great for our stay to the falls.
Prima hotel, aardig en hulpvaardig personeel. Mooie schone kamers en lekker koel. Ze zijn wel aan het verbouwen en wist dit niet van te voren. Ook het zwembad een beetje verouderd.
El hotel está muy venido a menos con respecto al mantenimiento. El spa atiende solo 5 horas al día y es difícil conseguir turnos para la cantidad de huéspedes del hotel, y si reservamos a las 15, podemos ingresar a las 16 porque tardan 1 hora en llenar el hidromasaje y el personal no llega hasta las 15. El restaurante no abre de noche, por lo que hay que ir a cenar al hotel de al lado, a unos 150 metros de noche y sobre la ruta.
Lo mejor del hotel, el servicio del restaurante y la atención de altura y rocio.
AAtantOur stay at this hotel was far from satisfactory. Upon arrival, the staff claimed we hadn’t paid for our stay, despite presenting both the Trip.com invoice and credit card statement. Thankfully, Trip.com’s customer service responded quickly to resolve the issue, but we were still hassled until the morning.
The rooms lacked basic amenities and were uncomfortably humid with mold. There was no complimentary water provided, which was inconvenient. The food at the hotel was overpriced and did not meet expectations in terms of quality.
Overall, this experience fell short of what we expected.
ผผู้เข้าพักVery helpful staff. The hotel is not the most modern, but the beds were comfortable, the restaurant food was tasty, and everyone extremely helpful with any questions. Bus stop is right in front so it's easy to get around. Was great for our stay to the falls.
ผผู้เข้าพักEl hotel está muy venido a menos con respecto al mantenimiento. El spa atiende solo 5 horas al día y es difícil conseguir turnos para la cantidad de huéspedes del hotel, y si reservamos a las 15, podemos ingresar a las 16 porque tardan 1 hora en llenar el hidromasaje y el personal no llega hasta las 15. El restaurante no abre de noche, por lo que hay que ir a cenar al hotel de al lado, a unos 150 metros de noche y sobre la ruta.
Lo mejor del hotel, el servicio del restaurante y la atención de altura y rocio.
ผผู้เข้าพักRoom was big and clean. Location was great, walking distance to bus terminal, good restaurants and river iguazu. Breakfast was basic but sufficient.
Service could have been much better for a 4-star hotel. I am travelling around ARG and stay mostly at 4-star accomodations and i must say the service here can be improved.
Staff, although provide information when asked, had a snappy attitude. There was only one male staff at the reception, who speaks good English, who rendered good service, was polite and understand customer service in hospitality.
1102551****Estimado/a [Nombre del Huésped]:
Es un verdadero placer darle la bienvenida a Gran Meliá Iguazú, reconocido como Mejor Hotel de Argentina en 2022, 2023 y 2024.
Nuestro hotel evoca una vida bien vivida: placeres sencillos, conexión profunda con la naturaleza, devoción por la excelencia y elegancia en cada detalle.
Desde nuestra arquitectura inmersa en la selva hasta nuestros restaurantes con sabores locales excepcionales, cada rincón ha sido pensado para brindarle una experiencia inolvidable, acompañada por un servicio amable, atento y personalizado.
Esperamos que disfrute cada momento de su estadía con nosotros y que este viaje se convierta en un recuerdo único.
Si necesita cualquier asistencia, nuestro equipo está a su disposición .
Bienvenido a su hogar frente a las Cataratas.
Un cordial saludo,
Guest Experience Manager
***
Dear JINXIA LIU,
It is a true pleasure to welcome you to Gran Meliá Iguazú, proudly recognized as Argentina’s Best Hotel in 2022, 2023, and 2024.
Our hotel embodies “a life well lived” — simple pleasures, a deep connection with nature, devotion to excellence, and elegance in every detail.
From our architecture immersed in the rainforest to our restaurants showcasing exceptional local flavors, every corner has been thoughtfully designed to offer you an unforgettable experience, enhanced by warm, attentive, and personalized service.
We hope you enjoy every moment of your stay with us and that this journey becomes a truly memorable one.
Should you need any assistance, our team is at your disposal.
这个酒店在阿根廷伊瓜苏国家公园里面,去冲瀑和小火车去魔鬼咽喉的站点步行5-10分钟,餐厅的西餐也不错。
SSimone 夏琳Die Lage ist ein wenig weg von Schuss, aber die meistens Restaurants sind 15min zu Fuß erreichbar. Ausblick von Zimmer war sehr gut!
Außerhalb der Hauptsaison gab es leider keine Polster für die Liegen am Pool oder Handtücher.
Das Personal war freundlich, aber nur wenige konnten Englisch sprechen.
Alles in allem aber ein gutes Preis/Leistungsverhältnis.
ผผู้เข้าพักPrima hotel, aardig en hulpvaardig personeel. Mooie schone kamers en lekker koel. Ze zijn wel aan het verbouwen en wist dit niet van te voren. Ook het zwembad een beetje verouderd.