I stayed at this hotel for my birthday and had such a great experience. They upgraded me to a suite, which was clean, beautiful and incredibly spacious. When I arrived, they had a thoughtful birthday setup waiting for me, complete with a cake and a sweet “Happy Birthday” display, which I truly appreciated. They also gave me lovely souvenirs from the city, which was such a nice touch.
The staff were warm, helpful and always ready to assist. Breakfast was included and offered a good variety of Western options. The view from the room was amazing and made the stay even more special. The location is also very convenient, right next to a plaza with plenty of food options to choose from. I would absolutely stay here again.
ผผู้เข้าพักThe room is actually bigger than I expected and the bed is very comfortable. Wonderful location inside the Gusu old town with walking distance to Lion Forest Garden and the Humble Administrator’s Garden. The host was very friendly and helpful. She helped me get my online delivery as well.
The only downside when the hotel was full some other guests can be a bit noisy.
GGreat Traveller💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away.
💯The location is great by the lake and near the Tianmu Lake scenic park.
💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry….
❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning.
❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud.
❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them.
❌not suitable for those with difficulty walking or elderly. ideal to have your own car.
🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel.
🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole.
I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.
ผผู้เข้าพักThe room was spacious with nice view of the inner courtyard. What is most impressive is that the hotel proactively provides room guests with hot water and tub for soaking feet during evening time and will help to the bed ready for resting! This is really bringing personal service to the next level! Keep it up!
ผผู้เข้าพักI recently had the pleasure of staying at Hotel Usuites, and I must say, I was thoroughly impressed with my experience. In fact, I enjoyed it so much that I decided to extend my stay!
One of the highlights of my time at Hotel Usuites was the stunning view. From my room, I was greeted with breathtaking vistas that spanned the city skyline and beyond. It was truly a sight to behold, and I found myself constantly drawn to the window to take in the mesmerizing scenery.
Not only did the view enhance my stay, but the overall ambiance and atmosphere of Hotel Usuites were second to none. The hotel boasted a contemporary and sleek design that exuded luxury and sophistication. The attention to detail in the decor was evident, and it made for an incredibly inviting and comfortable environment.
The staff at Hotel Usuites were incredibly attentive and friendly, always going above and beyond to ensure that my needs were met. From the moment I arrived at the hotel, I was warmly greeted and made to feel like a valued guest. Any questions or requests I had were promptly addressed, and their dedication to exceptional service truly stood out.
The location of Hotel Usuites was ideal, as it allowed for easy access to various attractions, restaurants, and shops. Whether I wanted to explore the city's vibrant nightlife or discover its cultural treasures, I found myself conveniently situated to do so.
All in all, my extended stay at Hotel Usuites was nothing short of exceptional. The stunning view, impeccable service, luxurious amenities, and prime location combined to create a truly memorable and enjoyable experience. If you're looking for a hotel that promises a delightful stay with an unbeatable view, I highly recommend Hotel Usuites.