The room was excellent, the location was super convenient and close to many exciting and popular venues. There was food everywhere, so no need to worry about ever being hungry. The view of the street from our room was also amazing, my friends and I all had a good time pretending we were royalty because the hotel was so fine! There was even a beautiful koi pond and garden courtyard within the complex! Definitely one of my favorite hotels I’ve stayed at. The staff was also very friendly and courteous even though we were all foreigners with poor Chinese language skills, it was very nice!
ผผู้เข้าพักThe room is actually bigger than I expected and the bed is very comfortable. Wonderful location inside the Gusu old town with walking distance to Lion Forest Garden and the Humble Administrator’s Garden. The host was very friendly and helpful. She helped me get my online delivery as well.
The only downside when the hotel was full some other guests can be a bit noisy.
GGreat Traveller💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away.
💯The location is great by the lake and near the Tianmu Lake scenic park.
💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry….
❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning.
❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud.
❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them.
❌not suitable for those with difficulty walking or elderly. ideal to have your own car.
🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel.
🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole.
I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.
ผผู้เข้าพักThe room was spacious with nice view of the inner courtyard. What is most impressive is that the hotel proactively provides room guests with hot water and tub for soaking feet during evening time and will help to the bed ready for resting! This is really bringing personal service to the next level! Keep it up!