AAlwaysBeBirdinThe staff were extremely pleasant and quick to offer help when needed. Our room had a private hot tub which was excellent however it wasn’t set up beforehand so we had to coordinate them coming in to do so. Easy enough but I was slightly bother by them not taking off or covering their shoes while walking around our room. The public baths were absolutely lovely, biking the lake is wonderful, overall fully recommend for a quick get away.
ผผู้เข้าพักWe were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂
The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally.
For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁
Overall we are happy with our stay and it is a good place to spend a few days with kids.
ผผู้เข้าพักI recently had the pleasure of staying at Hotel Usuites, and I must say, I was thoroughly impressed with my experience. In fact, I enjoyed it so much that I decided to extend my stay!
One of the highlights of my time at Hotel Usuites was the stunning view. From my room, I was greeted with breathtaking vistas that spanned the city skyline and beyond. It was truly a sight to behold, and I found myself constantly drawn to the window to take in the mesmerizing scenery.
Not only did the view enhance my stay, but the overall ambiance and atmosphere of Hotel Usuites were second to none. The hotel boasted a contemporary and sleek design that exuded luxury and sophistication. The attention to detail in the decor was evident, and it made for an incredibly inviting and comfortable environment.
The staff at Hotel Usuites were incredibly attentive and friendly, always going above and beyond to ensure that my needs were met. From the moment I arrived at the hotel, I was warmly greeted and made to feel like a valued guest. Any questions or requests I had were promptly addressed, and their dedication to exceptional service truly stood out.
The location of Hotel Usuites was ideal, as it allowed for easy access to various attractions, restaurants, and shops. Whether I wanted to explore the city's vibrant nightlife or discover its cultural treasures, I found myself conveniently situated to do so.
All in all, my extended stay at Hotel Usuites was nothing short of exceptional. The stunning view, impeccable service, luxurious amenities, and prime location combined to create a truly memorable and enjoyable experience. If you're looking for a hotel that promises a delightful stay with an unbeatable view, I highly recommend Hotel Usuites.