If I could give a review higher than 5/5, I would. Service is immaculate here, the butlers will help you arrange anything you need and plan your trip even. Amenities are plentiful and they will provide however many you wish to receive. We were well taken care of and would visit the city again just to stay at this hotel. Highly recommend.
ผผู้เข้าพักWe were really satisfied with the room design – it was both Instagrammable and comfortable, and the view was absolutely lovely! The location of the hotel is quite good too – just around a 12-minute walk to the metro or bus, which made getting around the city very convenient.
Special thanks to the captain during breakfast; his service was truly top-notch. He consistently checked on guests with a warm smile, which made our mornings even better. Also, a big shoutout to Rabby for kindly assisting us when we asked about taking the bus around the city – really helpful!
There was just one issue we encountered during our stay. On the first day, we noticed that the hair conditioner couldn’t be pumped out and the hair dryer wasn’t functioning well. After we reported it, the team responded quickly by providing bottled conditioner and a replacement hair dryer – which we appreciated.
However, a few days later, housekeeping took away the replacement conditioner bottles, and we were left without any again. When we brought it up a second time, the team finally discovered that the original conditioner pump was broken and fixed it immediately.
While we’re happy with how quickly the staff responded, we do feel that for a 5-star hotel, it’s important to ensure that room amenities are checked thoroughly before guests check in.
Overall, we still had a great experience and appreciate the excellent service from the team!
ผผู้เข้าพักThroughout our travels across Asia over the years, this hotel has stood out as one of the most memorable among the many we've stayed at.
From the get-go, this hotel nestled in Xingyi's stunning Wanfenglin Landscape captured our hearts with its genuine hospitality and cozy atmosphere. The staff here are pure gold – super helpful and always smiling, making us feel right at home. Our host was a total gem, sharing insider tips on exploring the area that made our trip extra special.
The location? Absolutely killer! Right in the middle of those jaw-dropping karst formations, we could step out for a morning stroll or sunset hike among the peaks without breaking a sweat. It was nature lover’s paradise meets relaxing escape.
Rooms were spacious, clean, and just what you need after a day of adventure.
In short, this place nailed it! With top-notch service and views to die for, it's not just a hotel; it's an experience that feels tailor-made for anyone seeking a personal connection with Xingyi's natural wonders. We can't wait to come back and relive the magic. Definitely recommend for those looking for a down-to-earth stay with a touch of class amidst breathtaking scenery.
Btw, We are here for Jan 1st 2024, the fireworks and atmosphere is unforgettable.