Overall i will give 2.5/5.0
The kitchen towel provided was not clean
The toilet cleanliness was 3.5/5.0
The tv have no netflix, very hard to used smart tv
Only provided 2 hanger, but for family of 4 not enough provided
Bed and pillow was okay
Hairdryer and iron provided was poor functioning - cheap brand
For price rm 300+ stay overnight - given studio room no separation room/divider/small room
And have to pay deposit rm 100 refundable and pay parking rm10
I feel so not worthy
The price should be 200+ for this kind of room and services
Hatten Hotel Melaka offers an excellent stay in the heart of the city, conveniently located near key attractions like Jonker Street and A Famosa. The spacious, well-appointed rooms feature modern amenities and comfortable bedding, making it a perfect choice for both leisure and business travelers. Guests will appreciate the rooftop pool with stunning city views and the variety of breakfast options at the in-house restaurant. The hotel is directly connected to shopping malls, adding extra convenience. While the elevators can be slow during peak times, the overall experience remains exceptional for a central and relaxing stay in Melaka.
Overall, the stay was good, but the handling of an accident involving the room key was very unprofessional.
I accidentally left the room key (only one set was provided) inside the room. When I reached out for assistance, the customer service staff seemed more focused on blaming me rather than helping to resolve the situation. The incident happened around 6pm. Initially, I was told that a staff member would come over, and I was even asked to prepare a tip for the assistance—which I didn’t mind, as I just wanted the issue resolved so I could have peace of mind for dinner.
However, things did not go as promised. I was told to go out first and wait to be contacted when the staff was about to arrive. I went to a nearby shop for dinner and waited, but as expected, no update came. I tried messaging and calling multiple times, but there was no response.
After some time, another staff member messaged in the WhatsApp group, suggesting that I go for a walk while they arranged for someone to enter the room to look for the key without my presence. I was not entirely comfortable with this, but I agreed as I had little choice.
At around 9pm, the customer service staff contacted me again to ask where I might have dropped the key. I politely suggested checking the living room floor area. Unfortunately, the reply I received was sarcastic, which made the whole experience even more unpleasant.
To keep it brief, while the property itself was fine, the customer service was unfriendly and the handling of the situation was disappointing.
Responsive owner when meet problem! Details information for check in and check out with WiFi ,mailbox card access,auto secure door ,facilities details. Very clean and tidy also having the super seaview.
Got detail label for every alert reminders! Also label the method to use the karaoke and game also smart tv,label with the photo of the bowl,fork and kitchen stuff. Bigger area with the super value price!
Provide washing machines,har dryer, dispenser,towel ,backup bedsheet,game ,shampoo and body shampoo.
Least waiting time of lift and attractiveness facilities with sauna swimming pool etc with guard register. Multiple vending machine and atm there.
Nearest jonker street ,capital satay restaurant.Got provide quality karaoke for entertainment!immediately settle issues when you reflect and request for the client permission to fix it when not at home!got spare toilet paper,battery!
Recommend for family trip ! Soft and comfortable bed and without any smell of bedsheet!provide fan and also air conditioning!
XXiao Yong WhaHatten Hotel Melaka offers an excellent stay in the heart of the city, conveniently located near key attractions like Jonker Street and A Famosa. The spacious, well-appointed rooms feature modern amenities and comfortable bedding, making it a perfect choice for both leisure and business travelers. Guests will appreciate the rooftop pool with stunning city views and the variety of breakfast options at the in-house restaurant. The hotel is directly connected to shopping malls, adding extra convenience. While the elevators can be slow during peak times, the overall experience remains exceptional for a central and relaxing stay in Melaka.
Jjianwei tanStaff is friendly polite. Room is huge, aircon cold. Legit coffee machine in the room amazing.
Buffet breakfast well variety but for Vegetarian only have breads & pastry.
Only cons might be the traffic heading towards the hotel is crazy as there's a mega fun fair just beside. You might stuck a good time in the traffic just by going out or returning. No convenient stores or amenities nearby, so need to travel to centre area.
Still highly recommended this hotel as its worth for value, allow us to rest comfortably.